Expert at motivating sales teams to fulfill sales goals, developing business strategies, and upholding the operational and organizational standards. Expert at supervising and appraising staff & inventory management.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.l with kpi
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.