Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Artemida,82
Όλγα Λακριντή

Summary

Retail professional equipped with comprehensive background in store operations and customer relations. Known for fostering collaborative team environment and consistently achieving sales targets. Adaptable and reliable, with focus on inventory management and excellent communication skills.

Diligent for NOVA with proven history in retail management. Successfully oversaw daily operations, ensuring efficient stock management and excellent customer service. Demonstrated leadership in team coordination and problem-solving to enhance store performance.

Overview

26
years of professional experience

Work History

NOVA

Store Manager
07.2020 - Current

Job overview

  • Leadership & Team Management:Oversee daily operations of the store, managing a team of [number] employees to achieve company goals and sales targets.
    Responsible for recruitment, training, and development of new and existing staff, ensuring they are well-versed in product knowledge, sales techniques, and customer service excellence.
    Create and implement performance evaluations, providing feedback and motivation to enhance team productivity and customer service.
    Organize and conduct regular team meetings to discuss performance, sales strategies, and store updates.
  • Sales Target Achievement & Revenue Growth:Responsible for consistently meeting and exceeding monthly and annual sales targets through effective planning and sales strategies.
    Developed and implemented promotional campaigns, sales initiatives, and special offers to drive foot traffic and increase store revenue.
    Utilized data-driven insights to analyze sales trends and customer preferences, adapting strategies to optimize sales performance.
  • Customer Relationship Management:Foster strong relationships with both new and loyal customers, ensuring the highest level of customer satisfaction through personalized service.
    Address customer concerns and resolve any issues promptly, contributing to high customer retention rates and positive reviews.
    Implement loyalty programs and customer engagement strategies to maintain and expand the customer base.
    Manage customer complaints and returns, ensuring efficient resolution while maintaining a positive store atmosphere.
  • Operational Efficiency & Inventory Management:Oversee inventory control, ensuring stock levels are optimal and managing stock replenishment to meet demand without overstocking.
    Coordinate with the supply chain team to ensure timely delivery of products and accurate stock tracking.
    Ensure that the store layout, signage, and displays meet company standards and contribute to a visually appealing and functional shopping environment.
    Monitor and control store expenses, such as utilities and supplies, to ensure that the store operates within budget.
  • Strategic Planning & Store Performance Analysis:Analyze sales and performance data to identify opportunities for improvement and growth, adjusting strategies as necessary.
    Work closely with regional managers and senior leadership to align store goals with corporate objectives.
    Plan and execute local marketing efforts, collaborating with external partners to promote the store and attract new customers.
    Regularly assess and report on store performance, providing actionable insights to improve productivity and sales.

Kirby S.A.

Sales Consultant & Team Leader
02.2019 - 06.2020

Job overview

  • Led a sales team in presenting and selling residential and professional cleaning machines, providing tailored solutions to clients’ needs.
  • Trained, mentored, and developed sales team members, setting clear targets and motivating them to exceed sales goals.
  • Demonstrated product features and benefits through live presentations, ensuring clients understood the full value of the product.
  • Consistently achieved top sales rankings and earned multiple sales awards for outstanding performance and contributions to the company’s revenue growth.
  • Managed customer relationships, resulting in repeat business and positive referrals that helped expand the customer base.

LOBBY fashion

Store Chain Manager
01.2004 - 02.2019

Job overview

  • Managed the overall operations of multiple retail stores, ensuring optimal performance in terms of sales and customer satisfaction.
  • Led recruitment efforts and training for store staff, focusing on team development and achieving operational excellence.
  • Developed and maintained relationships with local and international suppliers of high-end fashion brands, ensuring timely stock replenishment and product selection.
  • Coordinated international business trips to attend fashion shows and stay up to date with the latest trends in the fashion and footwear industry.
  • Ensured that store operations adhered to brand guidelines, visual merchandising standards, and sales targets, resulting in increased foot traffic and sales growth.

EFG

Administrative Support & Accounting Assistant
03.2001 - 01.2004

Job overview


  • Delivered high-level administrative support to the Financial Director, managing day-to-day office operations and ensuring accurate record-keeping.
  • Assisted in accounting tasks, including managing financial documents, invoices, and accounting software.
  • Coordinated meetings with shareholders, ensuring clear communication between executives and stakeholders.
  • Resolved IT issues and maintained smooth operation of office technologies.
  • Drafted business correspondence and coordinated internal communications between departments.

Telesis Securities

Administrative Support
01.1999 - 01.2001

Job overview

  • Provided comprehensive administrative support to the Financial Director and the IT department, ensuring smooth daily operations.
  • Managed reception and customer service for clients, shareholders, and partners, establishing strong business relationships.
  • Drafted and managed correspondence, including letters, reports, and internal communications.
  • Coordinated the logistical aspects of financial meetings and assisted in preparing documents for corporate meetings.

Education

AXON
Athens

High School Diploma

University Overview

High School Graduate
Karea , Athens

High School Diploma
06-1999

University Overview

final diploma grade of 18/20

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Training and mentoring
  • Team leadership
  • Friendly and positive
  • Bank and safe deposits
  • Sales coaching
  • Leading staff meetings
  • Process improvements
  • Talent recruitment
  • Store opening and closing

Personal Information

Personal Information
Date of Birth: 07/24/81

Timeline

Store Manager
NOVA
07.2020 - Current
Sales Consultant & Team Leader
Kirby S.A.
02.2019 - 06.2020
Store Chain Manager
LOBBY fashion
01.2004 - 02.2019
Administrative Support & Accounting Assistant
EFG
03.2001 - 01.2004
Administrative Support
Telesis Securities
01.1999 - 01.2001
AXON
High School Diploma
High School Graduate
High School Diploma

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