Βασιλική Βαρδακά
Ιδιωτικός Υπάλληλος
Athens,Αγία Παρασκευή
Summary
Driven by a results-focused approach, I leveraged my customer relations and Microsoft Office Suite proficiency at Teleperformance to significantly enhance customer satisfaction. My adeptness in creative problem-solving and professional correspondence composition, coupled with a strong work ethic, fostered trust and loyalty, streamlining operations and elevating service standards.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Teleperformance
Athens
12.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Product promotion
Associate
Escape Room
Athens
09.2018 - 12.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed and implemented strategies to increase customer satisfaction and engagement.
Secretary
Private Project
Athens
05.2022 - 12.2022
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
Education
Software Developer - Computer Software And Media Applications
IEK AIGALEO
Athens06.2016
Skills
Customer Relations
Correspondence composition
Documentation and reporting
Exemplary work ethic
Empathetic and genuine
Microsoft Office Suite proficiency
Outstanding communication skills
CRM
Strategic sales knowledge
Creative problem solving
Service standard compliance
Complaint resolution
Sales expertise
Receiving support
Technical Support
Professional telephone demeanor
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Japanese
Beginner (A1)
Italian
Beginner (A1)
Greek
Bilingual or Proficient (C2)
Timeline
Customer Service Agent
Teleperformance
12.2023 - Current
Secretary
Private Project
05.2022 - 12.2022
Associate
Escape Room
09.2018 - 12.2023
Software Developer - Computer Software And Media Applications
IEK AIGALEO