Hassen Belhaj

• Greeting guests with a professional and friendly demeanor, providing them with all necessary information about the hotel’s amenities and services.
• Managing reservations, checking guests in and out, Pre-arrivals and handling payments while maintaining accuracy and attention to detail.
• Answering phone calls and emails, addressing guest inquiries, and resolving any issues in a timely manner to ensure guest satisfaction.
• Coordinating with housekeeping, restaurant and maintenance teams to ensure breakfast, rooms and facilities were prepared to the highest standards.
• Managing guest complaints or special requests, ensuring that all concerns were addressed promptly and professionally.
• Assisting with administrative tasks such as filing, data entry, and maintaining the hotel’s booking system.

In addition to receptionist duties, I actively sold sea cruises and promoted the hotel’s restaurants, spa, and other amenities, driving sales and enhancing the guest experience. My ability to multitask and adapt in a fast-paced environment contributed to smooth operations and high guest satisfaction.

• Efficiently managed guest check-ins and check-outs, ensuring a smooth front-desk operation using Front Desk Manager and other reservation tools
• Handled incoming phone calls with professionalism, addressing inquiries and redirecting as necessary
• Prepared and organized laundry and other essential requirements for the morning shift to maintain seamless service delivery
• Resolved customer complaints effectively, offering solutions to ensure guest satisfaction

• I managed complaint resolution for French-speaking clients across Europe, providing luxurious service and enhancing customer satisfaction through calls and emails.
• Demonstrated strong time management skills by effectively handling multiple customer interactions simultaneously while maintaining a high level of service quality.

As a Back Office Manager in a sales company specializing in SFR business subscriptions, I played a key role in ensuring smooth sales operations. My responsibilities included:

• Customer Prospecting: Actively identifying and reaching out to potential clients, generating new business opportunities for SFR’s business subscriptions.
• Team Training: Leading and training my team in effective sales techniques, ensuring they were equipped with the skills to achieve targets and foster client relationships.
• Contract Management: Overseeing the accurate generation and transfer of contracts to customers, ensuring compliance with all requirements and maintaining a high level of customer satisfaction.
• Process Optimization: Continuously improving internal processes to enhance team efficiency and drive sales performance.

At IBS, a leader in the SFR business products field, I gained extensive experience in sales and customer service. This role allowed me to develop a deep understanding of SFR’s business solutions while honing my sales skills. My key responsibilities included:

• Product Sales: Selling SFR business products to a diverse range of clients, including providing tailored solutions to meet specific business needs.
• Client Relationship Management: Building and maintaining long-term relationships with clients, ensuring their needs were met and fostering trust in our services.
• Learning & Growth: Working in a top-tier company in the industry, I learned best practices in sales, product knowledge, and customer service, which greatly enhanced my expertise in the field.
• Team Collaboration: Collaborating closely with my colleagues to drive sales goals and maintain high performance across the team.

This experience provided me with a comprehensive understanding of the business sales process and solidified my ability to thrive in a competitive, fast-paced environment.

Delivered exceptional customer service by warmly greeting and seating guests, providing insights into daily specials and menu offeringsExpertly managed table service, including taking orders and maintaining cleanliness, to ensure a pleasant dining experienceEnhanced sales through suggestive selling techniques, promoting in-stock products and maximizing customer satisfaction

I managed inventory for a bar and restaurant, maintaining optimal stock levels and generating detailed reports on shortages. I handled reservation inquiries promptly, ensuring excellent customer service, and supported bartenders and waitstaff to ensure a smooth and efficient dining experience.

I carefully managed bee colonies, ensuring optimal hive conditions for year-round survival and peak honey production in summer, while prioritizing bee welfare to prevent stress and overexertion. This role taught me a great deal about nature and helped me develop patience and a compassionate approach.

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