Paschalia Gkogka
Thessaloniki
Summary
A talented young leader with a proven ability to enhance team effectiveness, drive revenue growth, and improve customer satisfaction in dynamic, developing environments. Known for thinking outside the box, I have built a strong professional background in internationally competitive markets, always prioritizing team performance. Committed to achieving exceptional results, I have developed strong communication skills, which I leverage to build lasting relationships with both retail clients and colleagues.
Overview
5
5
years of professional experience
Work History
Branch Manager
Procredit Bank Greece
04.2024 - Current
- Fostering strong long-term relationships with key clients, local businesses, and community leaders to enhance the branch's presence and results
- Actively seeking out new business opportunities and partnerships, being able to meet the Management Board's expectations.
- Organizing client advisors and call center to activate the non active current portfolio of clients, while creating new ideas for promotion activities.
- Participating actively in business meetings with clients, exhibitions and business roadshows in order to understand market pulse.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed to increase by 200% the results in deposit and loan growth and clients during 2024
- Improved by 40% the quility of the client credit portfolio by implementing stricted KYC for new clients and conducting meetings with current problematic clients.
Deputy Branch Manager
ProCredit Bank Greece
07.2023 - 03.2024
- Strategized the growth plan for the private and very small client segment of the Greek branch for the next 5 years.
- Collaborate closely and negotiate with senior management and members of the Management Board to formulate and implement strategic initiatives.
- In 1Q2024, achieved an 70% growth in the loan portfolio and a 75% growth in the deposit portfolio, surpassing the growth rate achieved in the entirety of 2023.
- Introduced new product proposals and internal procedures to enhance the efficiency of client advisors and optimize business operations.
- Fostering robust business collaborations with major PV constructors in Greece to facilitate client networking.
Private and Very Small Business Client Advisor
ProCredit Bank Greece
10.2019 - 06.2023
- Built up and grew the client base of the branch by increasing the loan applications and disbursements by more than 10 mil. EUR of agricultural business, housing and green loans.
- Presented credit analysis reports of loan cases and perspicacious proposals to Credit Risk Department for final loan approvals.
- Played a key role in achieving branch targets, exceeding quarterly loans goals by 25% through proactive customer engagement.
- Increased effectively yearly the business with existing clients in terms of deposits, transactions, online payments, accounts and additional financing, approximately by 30% yearly through effective networking.
Participation in PCB Onboarding Program
ProCredit Bank Greece
10.2019 - 01.2020
- Led presentations on various projects and engaged in structured debates, rigorously discussing critical and contentious topics with a focus on resolution and informed decision-making.
- Recognized for exemplary sales techniques and presentation skills in promoting the city of Thessaloniki, distinguishing among 14 other cities in the Balkan region
Internship
Rafa Wings, Oil & Energy SP
06.2019 - 09.2019
- Acquired successfully new clients for maintenance services.
- Contributed in networking with PV suppliers from Greece and abroad.
- Conducted orders of PV panels according to the needs of the customers.
Education
Master of Business Administration - International Business
International Hellenic University
01-2025
Bachelor of Science - Economics
University of Macedonia
Thessaloniki, Greece10-2020
Skills
- Interpersonal communication
- Business administration
- Relationship Management
- Business development
- Strategic planning
- Salesforce
Languages
English
Proficient (C2)
German
Intermediate (B1)
Greek
Native
Timeline
Branch Manager
Procredit Bank Greece
04.2024 - Current
Deputy Branch Manager
ProCredit Bank Greece
07.2023 - 03.2024
Private and Very Small Business Client Advisor
ProCredit Bank Greece
10.2019 - 06.2023
Participation in PCB Onboarding Program
ProCredit Bank Greece
10.2019 - 01.2020
Internship
Rafa Wings, Oil & Energy SP
06.2019 - 09.2019
Master of Business Administration - International Business
International Hellenic University
Bachelor of Science - Economics
University of Macedonia
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