Microsoft Outlook
Violeta Vasilopoulou
Reception -Call Center
Athens,I
Summary
Dynamic Receptionist Administrator with proven expertise in guest relations and document management honed at E.Pagoni SA. Excelled in enhancing customer satisfaction and streamlining office operations, demonstrating exceptional multi-line phone operation and a friendly, professional demeanor. Skilled in maintaining confidentiality and efficiently managing office resources to support daily activities.
Overview
27
27
years of professional experience
1
1
Certification
2
2
Languages
Work History
Receptionist Administrator
E.Pagoni SA
03.2007 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Acted as first point of contact and set appointments for prospective clients.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
- Maintained inventory of office supplies, preventing shortages and supporting daily operations.
Reception-Call Center
Time Center S.A
09.2003 - 01.2007
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Excellent communication skills, both verbal and written.
Call Center Representative
Roma Pizza
09.1997 - 12.2002
- Answered inbound calls to take pizza orders, ensuring accurate and efficient order processing.
- Provided exceptional customer service by addressing inquiries, handling complaints, and resolving issues promptly.
- Maintained detailed knowledge of menu offerings, promotions, and delivery policies to effectively assist customers.
- Coordinated with delivery drivers to ensure timely and accurate deliveries.
Education
No Degree - Computer Science
IEK Patras
Patra 04.2001 -
High School Diploma -
2nd GEL Nafpaktos
Nafpaktos, Greece 04.2001 -
Skills
Office equipment maintenance
Guest relations
Reception management
Document management
Client relations
Scheduling appointments
Multi-line phone operation
Confidential information management
Software
Custom CRM
Microsoft Word
Microsoft Excel
Certification
ECDL
Timeline
Receptionist Administrator
E.Pagoni SA
03.2007 - Current
ECDL
06-2006
Reception-Call Center
Time Center S.A
09.2003 - 01.2007
No Degree - Computer Science
IEK Patras
04.2001 -
High School Diploma -
2nd GEL Nafpaktos
04.2001 -
Call Center Representative
Roma Pizza
09.1997 - 12.2002
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