Γιον Γκινίση

Piraeus

Summary

Dedicated and detail-oriented Front Desk Agent with over 14 years of experience in the hospitality industry. Proven track record of enhancing guest satisfaction through exceptional customer service and efficient front desk operations. Skilled in team leadership, problem-solving, and multitasking in fast-paced environments. Adept at utilizing hotel management software and training staff. Bilingual in Albanian and Greek, with advanced proficiency in English.

Overview

years of professional experience

Work History

Front Desk Agent and Supervisor

Hotel

01.2011 - Current

Over 14 years in Reception and Front Desk roles, ensuring smooth operations and high levels of guest satisfaction.
Managed daily shift operations, including scheduling, task assignment, and performance monitoring.
Prepared detailed monthly reports for hotel management and external partner companies.
Trained new staff members, developing comprehensive onboarding programs.
Handled guest inquiries and complaints efficiently, ensuring quick resolution and positive guest relations.
Coordinated with housekeeping, maintenance, and other departments for seamless service delivery.
Collected room deposits, fees, and payments.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.

Real Estate Agent

Dream Investment Real Estate

01.2022 - 12.2022

Assisted clients in buying, selling, and renting properties, providing excellent customer service and ensuring client satisfaction.
Conducted property viewings, negotiations, and prepared necessary documentation for transactions.
Maintained up-to-date knowledge of real estate market trends to offer informed advice to clients.
Managed a portfolio of more than 100 properties

Education

Bachelor - Tourism and Hospitality Management

University of West Attica

Athens

06.2020

Athens

Skills

Team Management: Skilled in leading and motivating teams to achieve high performance and ensure a positive guest experience
Strong Decision Making: Capable of making sound decisions under pressure to maintain smooth operations and resolve issues promptly
Complex Problem Solving: Experienced in analyzing problems and implementing effective solutions to improve operational efficiency
Service-Focused: Committed to delivering exceptional customer service and ensuring high levels of guest satisfaction
Fast Learner: Quick to adapt to new environments, technologies, and procedures, ensuring continuous improvement
Excellent teamwork

Strong organizational skills
Highly professional
Negotiation
Client management
Tech-Savvy

Languages

Albanian – Native Language

Greek – Native Language

English – EFSET: CERF C1/ C2 - Score: Advanced/ Proficient

Computer Skills

MS Office: Proficient in Word, Excel, and PowerPoint for document preparation, data analysis, and presentations.
Hotel Management Software: Experienced with Ermis Win and Protel for hotel operations and guest services.
Programming: Knowledgeable in Python, enabling automation of tasks and data analysis.
Internet and Google: Skilled in research, troubleshooting, and using online tools for operational support.

Timeline