Alex Papagiannis
Reading
Summary
Service-oriented Head Waiter with ten years of experience in bar and restaurant operations. Dependable, quality-focused professional well-versed in serving delicious food and beverages while maintaining dining, kitchen and cleanliness standards. Collaborative team leader with comprehensive background of equitable supervision.
Overview
10
10
years of professional experience
Work History
Waiter
Coconut Bar And Restaurant
03.2023 - 12.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Head Waiter
La Mia Mamma Italian Restaurant
07.2022 - 02.2023
- Supervised server staff and simultaneously served personal section of tables.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took orders, both drink and food.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Optimized table management by strategically seating guests based on reservation status and party size.
Head Waiter / Restaurant Manager
The Real Greek
12.2020 - 09.2022
- Greeting and seating customers
- Taking orders for food and drink
- Serving food & drinks alcohol
- Cleaning and resetting tables with dishes, glasses, and flatware as needed
- Answering phone calls
- Cleaning duties such as stocking, sanitising, sweeping floors, washing dishes.
Restaurant Manager
Hachiko Sushi Restaurant
06.2020 - 10.2020
- Day to day running of the restaurant
- Leading and providing support to all waiters
- Preparing shift schedules
- Processing payroll for all restaurant staff
- Supporting the GM with various tasks such as menu development and compliance
- Developing purchasing and stock control systems
- Recruiting, training and developing waiting staff
- Creating an action plan to maximize sales by the menu item or category with forward planning optimizing sales, profitability.
- Maintaining excellent standards of food and drink quality, together with excellent standards of service, cleanliness and safety
Head Waiter
Hachiko Sushi Restaurant
10.2018 - 06.2020
- Showing customers to their seats and presenting our variety of menu options
- Advising on the best food and drink choices for each customer and answering questions
- Taking orders and delivering them to the table deftly and accurately
- Attending to the tables and guaranteeing compliance to cleanliness standards
- Checking the quality of the final servings and resolving any issues
- Delivering checks and accepting payment
- Working with other staff as a team
- Handling customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Head Waiter
DaVinci Bar & Restaurant
04.2018 - 10.2018
- Advising on the best food and drink choices for each customer and answering questions
- Taking orders and delivering them to the table deftly and accurately
- Attending to the tables and guaranteeing compliance to cleanliness standards
- Checking the quality of the final servings and resolving any issues
- Delivering checks and accepting payment
- Handling customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Waiter
Beerology Bar & Restaurant
03.2016 - 04.2018
- Greeting and seating customers
- Taking orders for food and drink
- Serving food & drinks alcohol
- Cleaning and resetting tables with dishes, glasses, and flatware as needed
- Answering phone calls
- Cleaning duties such as stocking, sanitising, sweeping floors, washing dishes.
Waiter
Indigo Bar & Restaurant
09.2013 - 01.2016
- Greeting and seating customers
- Serving food & drinks alcohol
- Cleaning and resetting tables with dishes, glasses, and flatware as needed
- Preparing or side work
- Cleaning duties such as stocking, sanitising, sweeping floors, washing dishes, etc.
Education
Bachelor of Arts - Primary School Teaching
National Kapodistrian University Of Athens
09.2013
Skills
- Exceptional customer service
- Quality control
- Dining area maintenance
- Payments handling
- Wine service
- Tray handling
- Performance under pressure
Personal Information
Title: Head Waiter / Restaurant Manager
Languages
Greek
Proficient
C2
English
Proficient
C2
Timeline
Waiter
Coconut Bar And Restaurant
03.2023 - 12.2023
Head Waiter
La Mia Mamma Italian Restaurant
07.2022 - 02.2023
Head Waiter / Restaurant Manager
The Real Greek
12.2020 - 09.2022
Restaurant Manager
Hachiko Sushi Restaurant
06.2020 - 10.2020
Head Waiter
Hachiko Sushi Restaurant
10.2018 - 06.2020
Head Waiter
DaVinci Bar & Restaurant
04.2018 - 10.2018
Waiter
Beerology Bar & Restaurant
03.2016 - 04.2018
Waiter
Indigo Bar & Restaurant
09.2013 - 01.2016
Bachelor of Arts - Primary School Teaching
National Kapodistrian University Of Athens
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