Georgios Petrakis
Athens
Summary
Capable individual with deep knowledge, passionate about serving customers and promoting-selling products, while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in hospitality establishments.
Overview
7
7
years of professional experience
Work History
Bartender
Synagogues Open Air Bar
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Assisted with inventorying beverage stock and bar supplies.
- Mixed unique and interesting cocktails for customers, including bar specials.
Barista
Mikro Caffe Bar
08.2022 - 02.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Helped management keep adequate supply on hand by notifying of shortages.
Barista
Nama Restrobar
04.2021 - 10.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Followed strict recipes and drink measurements to minimize product used.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept detailed inventories and notified management of ordering needs for coffee, liquor, beer, wine, and bar supplies.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Head Waiter
Oinopoieio Restaurant
04.2019 - 10.2020
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Supervised server staff and simultaneously served personal section of tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Managed food resources, memorized orders, and coordinated customer service.
- Greeted new customers, discussed specials, and took drink orders.
- Trained staff members on use of POS system.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Increased sales significantly by upselling higher-end products to customers.
Barista
Hlios & Ammos Beach Bar
04.2018 - 10.2020
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Worked successfully under high pressure.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
Waiter
Amalthia Beach Resort
04.2017 - 11.2017
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Informed customers about daily and seasonal specials.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Met with chef to review daily specials and menu changes.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Inspected dishes and utensils for cleanliness.
Waiter's Assistant
Airis Boutique & Suites
04.2016 - 10.2016
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Met with chef to review daily specials and menu changes.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Arranged tables and chairs for special occasions and events.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
Education
Associate of Science - Productive & Management Engineering
Technical University of Crete(TUC)
Chania02.2022
Certificate - Latte Art Seminar Lvl2
Bar Academy of Athens
Athens12.2018
Certificate - Barista & Coffee Seminar Lvl1
Bar Academy of Athens
Athens11.2018
High School Diploma -
Daratso Collage
Chania, Greece06.2015
Basketball Official Diploma - Basketball
Basketball Official School
Chania05.2015
No Degree - B' Diploma
Drivers School Mazokopakis
Chania03.2015
Certificate - Certificate of Competency in English
Michigan University
Ann Arbor, Michigan - USA05.2012
Skills
- Equipment Inspection
- Promotional Sales Events
- Hospitality Environments
- Food and Beverage Service
- Selling Techniques
- Brand Loyalty
- Learning Styles
- Adaptive and Creative
- Coffee Machinery
- Exceptional Customer Service
- Ability to Adapt
Languages
Greek
Native language
English
Advanced
C1
Timeline
Bartender
Synagogues Open Air Bar
05.2023 - Current
Barista
Mikro Caffe Bar
08.2022 - 02.2023
Barista
Nama Restrobar
04.2021 - 10.2022
Head Waiter
Oinopoieio Restaurant
04.2019 - 10.2020
Barista
Hlios & Ammos Beach Bar
04.2018 - 10.2020
Waiter
Amalthia Beach Resort
04.2017 - 11.2017
Waiter's Assistant
Airis Boutique & Suites
04.2016 - 10.2016
Associate of Science - Productive & Management Engineering
Technical University of Crete(TUC)
Certificate - Latte Art Seminar Lvl2
Bar Academy of Athens
Certificate - Barista & Coffee Seminar Lvl1
Bar Academy of Athens
High School Diploma -
Daratso Collage
Basketball Official Diploma - Basketball
Basketball Official School
No Degree - B' Diploma
Drivers School Mazokopakis
Certificate - Certificate of Competency in English
Michigan University
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