ΜΙΛΤΟΣ ΜΠΑΜΠΟΥΚΗΣ
Waiter
ΘΕΣΣΑΛΟΝΙΚΗ,Κεντρική Μακεδονία
Summary
At Sani Resort, I spearheaded a team, enhancing guest relations and dining efficiency through expert menu knowledge and strategic seating management. My leadership boosted revenue by upselling premium dishes, utilizing both my strong guest relations management and item promotion skills. Achievements include significant improvements in service quality and customer loyalty, underscoring my commitment to excellence and team development.
Overview
3
3
years of professional experience
Work History
Head Waiter
Sani Resort
06.2021 - 11.2024
- Greeted new customers, discussed specials, and took drink orders.
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Trained staff members on use of POS system.
- Managed food resources, memorized orders, and coordinated customer service.
- Organized special events and private parties at the restaurant, coordinating menus, staffing, decorations, and entertainment as needed.
- Collaborated with kitchen staff to ensure timely and accurate order delivery for guest satisfaction.
- Supervised server staff and simultaneously served personal section of tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Stayed up-to-date on menu changes to help customers make food choices.
- Mentored new hires, providing comprehensive training on company policies, procedures, and service standards.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Maintained accurate inventory of restaurant supplies, reducing waste and controlling costs.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Utilized knowledge of menu offerings to upsell specials and premium dishes, contributing positively to the restaurant''s overall revenue.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Optimized table management by strategically seating guests based on reservation status and party size.
- Prepared specialty desserts for customers for special occasions.
- Bussed and reset tables to keep dining room and work areas clean.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Inspected dishes and utensils for cleanliness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Introduced time-saving techniques in collaboration with other team members driving operational efficiencies.
- Assisted in menu development by offering valuable insights about popular dishes and ingredients.
- Spearheaded weekly team meetings that fostered open communication channels between team members concerning challenges faced during shifts.
- Conducted regular performance evaluations for wait staff to continually improve service quality.
- Streamlined payment process for customers by implementing efficient check handling procedures among the wait staff.
- Ensured compliance with health department regulations through consistent monitoring of cleanliness standards throughout the dining area.
- Supervised restocking of salad bar and buffet for lunch and dinner service.
- Managed scheduling for waitstaff while considering individual availability requests ensuring appropriate coverage during busy times.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
Accounting & Finance -
Dipae
Thessaloniki 12.2023
Skills
Guest relations
Item promotion
Wine knowledge
Compliance standards
Wine service
Accurate money handling
Food and beverage pairings
Guest relations management
Safe food handling
Dining area maintenance
Bar terminology
Food spoilage prevention
To-go order preparation
Upselling techniques
Food station setup
Cash handling
Menu presentation
Bill computation
Tableside Service
Food sales and promotion
Order delivery practices
Menu memorization
Food running
Languages
English
Upper intermediate (B2)
Timeline
Head Waiter
Sani Resort
06.2021 - 11.2024
Accounting & Finance -
Dipae