Overview
Work History
Education
Skills
Personal Information
Certification
Timeline
Generic
Χριστίνα Βαγιωνάκη

Χριστίνα Βαγιωνάκη

ΧΑΝΙΑ

Overview

18
18
years of professional experience
1
1
Certification
1
1
Language

Work History

Shift Supervisor (Passenger Service Department)

Skyserv/Swissport Chania International Airport
12.2023 - 06.2025
  • Supervised daily operations and ensured adherence to company policies and procedures during scheduled shifts.
  • Trained new staff on operational protocols, customer service standards, and safety procedures to maintain high-quality service.
  • Monitored inventory levels and coordinated with suppliers to ensure timely restocking of essential materials, minimizing disruptions in workflow.
  • Implemented scheduling strategies that optimized team performance while meeting customer demand during peak hours.
  • Resolved customer complaints swiftly by employing effective communication skills and maintaining a focus on customer satisfaction.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.

Check in - Gate Agent

Skyserv/Swissport Chania International Airport
01.2023 - 11.2023
  • Managed passenger check-in processes, ensuring timely boarding and adherence to airline policies.
  • Coordinated baggage handling procedures, facilitating efficient loading and unloading to minimize delays.
  • Provided exceptional customer service by addressing passenger inquiries, resolving issues, and maintaining a positive travel experience.
  • Collaborated with ground crew and airline operations teams to streamline processes, reducing wait times for passengers during peak travel periods.

Sales & Ticketing Supervisor

Skyserv/Swissport Chania International Airport
03.2020 - 01.2023
  • Supervised daily ticketing operations, ensuring accuracy in sales transactions and effective customer service response.
  • Trained new staff on ticketing software and customer interaction protocols to maintain high service standards.
  • Monitored ticket inventory levels, coordinating with vendors to ensure timely replenishment and minimize stockouts.
  • Implemented process improvements that enhanced efficiency in ticket sales workflow, leading to reduced wait times for customers.
  • Coordinated scheduling of shifts to optimize staff coverage and maintain service quality during peak hours.

Sales & Ticketing Agent

Skyserv/Swissport Chania International Airport
03.2018 - 03.2020
  • Managed ticket sales and reservations, ensuring accurate processing of transactions and adherence to company policies.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and assisting customers with travel planning.
  • Utilized ticketing software to track inventory levels, manage seating arrangements, and generate reports on sales performance.
  • Coordinated with various departments to ensure timely communication regarding event schedules and ticket availability.

ΥΠΕΥΘΥΝΗ ΒΑΡΔΙΑΣ

ΓΡΗΓΟΡΗΣ ΜΙΚΡΟΓΕΥΜΑΤΑ
11.2016 - 03.2018
  • Processed customer transactions accurately using point-of-sale systems, ensuring a smooth checkout experience.
  • Assisted customers with inquiries and resolved issues to enhance overall shopping satisfaction and loyalty.
  • Trained new staff on register operations, customer service protocols, and store policies to ensure consistency in service delivery.
  • Monitored inventory levels at the front end, communicating restock needs to management to prevent product shortages.
  • Ensured compliance with health and safety standards by regularly checking cleanliness of workstations and adhering to food safety regulations when applicable.

ΥΠΕΥΘΥΝΗ ΒΑΡΔΙΑΣ

ΜΙΚΕL COFFEΕ COMPANY
05.2016 - 11.2016
  • Led team in daily operations, ensuring adherence to safety protocols and efficient workflow management.
  • Coordinated scheduling of shifts to optimize staff coverage and maintain service quality during peak hours.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

ASSISTANT MANAGER

HARRIS AND HOOLE COFFEΕ SHOP
01.2015 - 01.2016
  • Assisted in managing daily operations, ensuring efficient workflow during peak hours and maintaining high customer service standards.
  • Scheduled shifts for staff, balancing coverage needs with employee availability to optimize productivity and service quality.
  • Trained new staff on menu offerings, barista techniques, and customer engagement strategies to enhance team performance and boost customer satisfaction.
  • Monitored food safety practices, conducting regular checks to ensure compliance with health regulations and maintaining a clean working environment.

ΣΕΡΒΙΤΟΡΑ

MURIEL'S KITCHEN
01.2014 - 01.2015
  • Served food and beverages promptly with focused attention to customer needs.
  • Developed rapport with regular customers, fostering a welcoming atmosphere that encouraged repeat business and enhanced overall guest loyalty.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

BARISTA, ΣΕΡΒΙΤΟΡΑ

ΠΥΞΙΔΑ ΚΑΦΕ
01.2008 - 01.2013
  • Collaborated with team members during peak hours to streamline service operations and reduce wait times for customers without compromising quality.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.

ΣΕΡΒΙΤΟΡΑ

BARISTA CAFE
01.2007 - 01.2008
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Education

ΑΠΟΦΟΙΤΙΟΣ - ΣΤΕΛΕΧΟΣ ΔΙΟΙΚΗΣΗΣ ΚΑΙ ΟΙΚΟΝΟΜΙΑΣ ΤΟΥΡΙΣΤΙΚΩΝ ΕΠΙΧΕΙΡΗΣΕΩΝ

ΙΕΚ ΚΕΚ ΔΕΛΤΑ
Chania, Greece
04.2001 -

Skills

Customer-centric

Inventory management

Effective schedule coordination

Mentorship development

Personal Information

Date of Birth: 08/09/89

Certification

Β2 -LOWER

Timeline

Shift Supervisor (Passenger Service Department)

Skyserv/Swissport Chania International Airport
12.2023 - 06.2025

Check in - Gate Agent

Skyserv/Swissport Chania International Airport
01.2023 - 11.2023

Sales & Ticketing Supervisor

Skyserv/Swissport Chania International Airport
03.2020 - 01.2023

Sales & Ticketing Agent

Skyserv/Swissport Chania International Airport
03.2018 - 03.2020

ΥΠΕΥΘΥΝΗ ΒΑΡΔΙΑΣ

ΓΡΗΓΟΡΗΣ ΜΙΚΡΟΓΕΥΜΑΤΑ
11.2016 - 03.2018

ΥΠΕΥΘΥΝΗ ΒΑΡΔΙΑΣ

ΜΙΚΕL COFFEΕ COMPANY
05.2016 - 11.2016

ASSISTANT MANAGER

HARRIS AND HOOLE COFFEΕ SHOP
01.2015 - 01.2016

ΣΕΡΒΙΤΟΡΑ

MURIEL'S KITCHEN
01.2014 - 01.2015

BARISTA, ΣΕΡΒΙΤΟΡΑ

ΠΥΞΙΔΑ ΚΑΦΕ
01.2008 - 01.2013

ΣΕΡΒΙΤΟΡΑ

BARISTA CAFE
01.2007 - 01.2008

Β2 -LOWER

07-2006

ΑΠΟΦΟΙΤΙΟΣ - ΣΤΕΛΕΧΟΣ ΔΙΟΙΚΗΣΗΣ ΚΑΙ ΟΙΚΟΝΟΜΙΑΣ ΤΟΥΡΙΣΤΙΚΩΝ ΕΠΙΧΕΙΡΗΣΕΩΝ

ΙΕΚ ΚΕΚ ΔΕΛΤΑ
04.2001 -

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