Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Receptionist
Chrysa Daravani

Chrysa Daravani

ATHENS

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Executive Assistant

PET CITY GROUP SA
08.2020 - Current
  • Provide executive-level administrative support to CEO and CFO.
  • Act as a liaison between CEO, Board of Directors, and other departments within the company.
  • Assist in the development of company policies and procedures, contributing to a more organized work environment.
  • Handle logistics, catering, agendas and travel arrangements for meeting and event planning for 7 management members.
  • Handle special projects as required by the sales operations team and marketing department
  • Monitor and contribute procedures and projects related to retail stores.
  • Research and evaluate proposals for company's projects.
  • Supervisor of communications/donations to Animal Welfare Organizations.
  • Manage internal communications and ensure all employees are informed and engaged.

Retail Salesperson

PET CITY GROUP SA
06.2020 - 08.2020
  • Ensure high levels of consumer satisfaction by providing superior sales service
  • Assess customers' needs and provide information and assistance on product services and features
  • Drive sales with product knowledge and market-driven enthusiasm
  • Maintain presentable and in-stock condition of assigned sections of store
  • Actively seek out consumers shopping in store and offer assistance
  • Ensure proper customer service by teaming with co-workers
  • Establish trust relationships with customers
  • Assist with physical inventory counts.

Customer Service and Sales Representative

ALPHA BANK
01.2016 - 12.2019

Highlight: Ranked among the top 10 salespeople in the region for two consecutive years, demonstrating exceptional sales performance and exceeding targets consistently.

  • Achieve daily high performance in sales
  • Implement campaigns aiming at promoting bank-assurance products
  • Advice clients on investment opportunities and managing funds, by providing personalized solutions to their needs
  • Build strong relations with clients by providing a superior level of customer service
  • Resolve customer issues as far as their products/portfolio are concerned and help them through inquiries regarding banking products
  • Evaluate and process lending proposals for further approval to credit departments
  • Negotiate solutions for Customer Delays Management in Mortgage loans
  • Provide retail services.

Teller / Assistant to the Head of Cash Transactions

ALPHA BANK
07.2006 - 12.2015

Highlight: Implemented successful sales strategy as a teller in bankassurance products for three consecutive trimesters, leading to a 20% increase in sales within my branch.

  • Identify opportunities through meaningful conversations with customers and make appropriate referrals to sales representatives while promoting banks products
  • Handle money accurately while providing stellar customer service
  • Comply with the bank's security, audit, and compliance procedures
  • Ensure the standard practice in work adhering to the norms set by Act and Anti-Money Laundering Act
  • Manage the vault balance, cash drawers, ATMs as well as cash reserves of the branch
  • Train new tellers.

Customer Service and Tender Department Coordinator-Secretary of Supply Department

RONTIS SA (former MEDISPES SA)
04.2002 - 06.2006
  • Provide efficient customer service for patients, wholesalers, distributors, public & private hospitals and improve the coordination of engineers' department (correspondence in restoration of medical devices malfunctions, warehouse inventories, appointments with doctors and patients, schedule of medical training)
  • Prepare all the required documents, including financial offers for Ongoing Public Tenders
  • ISO compliance
  • Create forecast plan for future order at international vendors.

Education

The European Foundation Certificate in Banking -

European Banking & Financial Services Training Association Asbl

(a2) Reception, transmission, and execution of orders on behalf of third parties on derivatives. Bank of Greece Certification of professional suitability (as provided for under the Governor of the Bank of Greece and the Board of Directors of the Hellenic Capital Market Commission (HCMC). -

BANK OF GREECE

Certificate of Regulatory Framework. - (a1) Reception, transmission and execution of orders on behalf of third parties in securities, units in collective investment undertakings and money market instruments. Bank of Greece Certification of professional suitability (as provided for under the Governor of the Bank of Greece and the Board of Directors of the Hellenic Capital Market Commission (HCMC). -

BANK OF GREECE

Know your customer - Mortgages Retail banking - Sales techniques - Crisis management - Norms set by Bank Secretary Act and Anti-Money Laundering Act - Quality in customer service -

ALPHA BANK
01.2018

Associate in Business -

Junior College (division of The American College of Greece)
06.2006

Skills

  • Communication
  • Team Cooperation
  • Ability to Work Under Pressure
  • Relationship Building
  • Work Prioritization
  • Problem-Solving
  • Multitasking
  • Customer Service
  • Customer Retention
  • Engaging with Diverse Customers
  • Integrity
  • Complex Problem-Solving

Languages

Greek
Native language
English
Proficient
C2
French
Elementary
A2

Timeline

Executive Assistant

PET CITY GROUP SA
08.2020 - Current

Retail Salesperson

PET CITY GROUP SA
06.2020 - 08.2020

Customer Service and Sales Representative

ALPHA BANK
01.2016 - 12.2019

Teller / Assistant to the Head of Cash Transactions

ALPHA BANK
07.2006 - 12.2015

Customer Service and Tender Department Coordinator-Secretary of Supply Department

RONTIS SA (former MEDISPES SA)
04.2002 - 06.2006

The European Foundation Certificate in Banking -

European Banking & Financial Services Training Association Asbl

(a2) Reception, transmission, and execution of orders on behalf of third parties on derivatives. Bank of Greece Certification of professional suitability (as provided for under the Governor of the Bank of Greece and the Board of Directors of the Hellenic Capital Market Commission (HCMC). -

BANK OF GREECE

Certificate of Regulatory Framework. - (a1) Reception, transmission and execution of orders on behalf of third parties in securities, units in collective investment undertakings and money market instruments. Bank of Greece Certification of professional suitability (as provided for under the Governor of the Bank of Greece and the Board of Directors of the Hellenic Capital Market Commission (HCMC). -

BANK OF GREECE

Know your customer - Mortgages Retail banking - Sales techniques - Crisis management - Norms set by Bank Secretary Act and Anti-Money Laundering Act - Quality in customer service -

ALPHA BANK

Associate in Business -

Junior College (division of The American College of Greece)
Chrysa Daravani