Summary
Overview
Work History
Education
Skills
Timeline
Generic

Δημήτρης Κεφάλας

Τεχνικός Υπολογιστών
Πάτρα

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

2
2
years of professional experience
2
2
Languages

Work History

Τεχνικος - Υποστηριξη Πελατων

Argus Global
08.2023 - 03.2025
  • Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
  • Utilized various remote access tools to diagnose system errors and perform software installations or updates as needed.
  • Collaborated with cross-functional teams to identify root causes of recurring problems and develop long-term solutions.
  • Maintained high-quality service, consistently meeting or exceeding performance metrics in a fast-paced environment.
  • Streamlined communication between customers and internal teams, ensuring accurate information was shared to resolve issues quickly.

Customer Service Representative

Vodaphone
03.2023 - 08.2023
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Sales Agent

COSMOTE
09.2022 - 03.2023
  • Assisted call-in customers with questions and orders.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Achieved top performer status within the company due to consistent high sales numbers.

Education

Associate of Science -

04.2001 -

Associate of Science - Επικοινωνία

Scientology Athens
Αθήνα
04.2001 -

High School Diploma -

Μουσικό Σχολείο Πατρών
ΠΑΤΡΑ
04.2001 -

Skills

Friendly, positive attitude

Teamwork and collaboration

Computer skills

Customer service

Problem-solving

Microsoft office

MS office

Multitasking

Microsoft Word

Dependable and responsible

Excellent communication

Calm under pressure

Multitasking Abilities

Data entry

Flexible and adaptable

Timeline

Τεχνικος - Υποστηριξη Πελατων

Argus Global
08.2023 - 03.2025

Customer Service Representative

Vodaphone
03.2023 - 08.2023

Sales Agent

COSMOTE
09.2022 - 03.2023

Associate of Science -

04.2001 -

Associate of Science - Επικοινωνία

Scientology Athens
04.2001 -

High School Diploma -

Μουσικό Σχολείο Πατρών
04.2001 -
Δημήτρης ΚεφάλαςΤεχνικός Υπολογιστών