Abdessalem Habbachi
Tunis,Tunis
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Freelancer
-
Tunis, Tunis
08.2024 - Current
- Maintained strong education in latest technologies, software, and hardware products for use in various projects.
- Integrated third-party APIs into existing applications with JavaScript.
- Kept detailed documentation on test plans, procedures and end results.
- Coordinated with clients to set timelines, and deliver projects within deadlines.
Trainee
STB Bank
Tunis, Tunis
07.2024 - 08.2024
- Worked alongside senior team members to learn related job tasks and roles.
- Evaluated needs of departments and delegated tasks to optimize overall production.
Courier
Glovo
Tunis, Tunis
08.2023 - 04.2024
- Assisted in the sorting and organizing of packages for efficient delivery routes.
- Coordinated with dispatch and team members via radio or phone to share updates and receive instructions.
- Reported any accidents or incidents involving self or others immediately following incident.
- Inspected shipments for damages or discrepancies; recorded any issues found.
- Delivered items to residential addresses within specified time frames.
- Communicated customer complaints, requests and feedback to company management.
- Used GPS navigation to plan routes and rerouted for unexpected delays.
Trainee
Info Service
Tunis, Tunis
09.2022 - 09.2022
- Conducted usability tests to identify problems in navigation or layout of the website.
- Troubleshot, tested and remedied issues before software deployment.
- Implemented improvements to boost site performance.
- Documented code and system architectures to support maintenance and future development efforts.
Trainee
Tunisian Post
Tunis, Tunis
09.2021 - 09.2021
- Analyzed user needs and software requirements to determine design feasibility with the product team.
- Review test plans prior to release of new versions of applications.
- Programmed application and tools using object-oriented languages with goals of code abstraction, stability and reuse.
- Collaborate with product team on feature prioritization based on customer feedback.
Customer Care Agent
Teleperformance
Tunis, Tunis
11.2020 - 05.2021
- Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Adhered to established policies when handling customer inquiries.
- Provided feedback on customer service efficiency to deliver better support options.
- Maintained high satisfaction score by consistently resolving first-call issues.
- Monitored incoming calls from customers, ensuring all were answered in a timely manner.
- Troubleshot technical problems related to products or services provided by the company.
Trainee
Tunisian Post
Tunis, Tunis
08.2020 - 09.2020
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Worked alongside senior team members to learn related job tasks and roles.
Cashier Supervisor
OVS
Tunis, Tunis
11.2018 - 06.2019
- Created a positive atmosphere in the workplace by recognizing employees' efforts through rewards programs.
- Counted and balanced registers.
- Coached staff on strategies to enhance performance and improve customer relations.
- Greeted customers and responded to requests for information.
- Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
- Used Point of Sale register system to complete transactions.
- Resolved customer complaints quickly and professionally.
Education
BTS - Management Information Systems
Institut Des Nouvelles Technologies
Tunis08-2024
BTP - Management Information Systems
Institut Des Nouvelles Technologies
Tunis08-2021
Skills
- Problem-solving
- Data analysis
- Illustration services
- Search engine optimization
- Task prioritization
- Web development
Affiliations
- Karate
- Tennis
- Association khouloud active member
Languages
Arabic
First Language
French
Advanced (C1)
C1
English
Intermediate (B1)
B1
Italian
Elementary (A2)
A2
Certification
- DRIVING LICENSE
Accomplishments
- Tunisian President Cup in Karate
- Tunisian League of Karate
Timeline
Freelancer
-
08.2024 - Current
Trainee
STB Bank
07.2024 - 08.2024
Courier
Glovo
08.2023 - 04.2024
Trainee
Info Service
09.2022 - 09.2022
Trainee
Tunisian Post
09.2021 - 09.2021
Customer Care Agent
Teleperformance
11.2020 - 05.2021
Trainee
Tunisian Post
08.2020 - 09.2020
Cashier Supervisor
OVS
11.2018 - 06.2019
BTS - Management Information Systems
Institut Des Nouvelles Technologies
BTP - Management Information Systems
Institut Des Nouvelles Technologies
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