Dimitrios Tsevas

• Handled and promptly resolved customer complaints to maintain professional relationships.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.
• Resolved caller issues quickly and thoroughly.
• Informed clients of policies and procedures.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Obtained client information by answering telephone calls.
• Established strong customer relationships, building recommendations and loyalty.
• Maintained comprehensive product and service knowledge for accurate, informative customer advice.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 500 daily flights

• Guided groups of up to 700 people on scheduled tours
• Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction
• Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences
• Answered questions, pointed out important features and offered further details about special exhibits to educate visitors

Population Census

• Scheduled office meetings and client appointments for staff teams.
• Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
• Created and maintained databases to track and record customer data.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.

• Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Updated reports, managed accounts, and generated reports for company database.

• Executed record filing system to improve document organization and management.
• Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Managed filing system, entered data and completed other clerical tasks.

• Received and processed incoming stock to keep inventory levels accurate and up-to-date.
• Loaded and unloaded delivery trucks promptly for further distribution.
• Collaborating with other departments to optimize warehouse operations and keep production high.

• Updated account information to maintain customer records.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
• Prepared working papers, reports and supporting documentation for audit findings.
• Collected and reported monthly expense variances and explanations.