Microsoft Office
Irene Christodoulaki
Theater Professor & Kindergarten Teacher
Piraeus
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Last but not least, trained professional with strong experience in traditional and modern approaches to teaching arts. Creates stimulating lessons for all levels of students. Believes in value of collaboration and committed to fostering classroom environment that encourages students to think critically and expressively.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer Service Manager
ZEN Fitness Club
Piraeus
10.2020 - Current
- Followed through with client requests to resolve problems.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Led customer service projects to address and achieve key business objectives.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Confirmed appointments, communicated with clients, and updated client records.
- Corresponded with clients through email, telephone, or postal mail.
- Planned and executed website editorial schedule by collaborating with designers, web developers, marketing and sales staff.
- Developed, communicated and implemented editorial policies, copyright and data protection to protect content.
- Created targeted social media strategy to connect with existing and new customers through relevant platforms and expand influence.
- Improved website functionality by redesigning, updating and implementing codes, plug ins and extensions.
Drama Teacher
Community Center Of Korydallos Municipality
Korydallos
10.2015 - Current
- Modeled creative acting styles and techniques encompassing varied history genres and performance techniques.
- Adapted teaching strategies to remain inclusive to diverse learning styles.
- Produced theatrical performances each year streamlining technical elements.
- Exposed students to diverse content to build perspective in drama pedagogy.
- Supervised students during rehearsals to provide direction to students during practice sessions.
- Communicated with parents to maintain regular communication about student progress and any concerns.
- Fostered love for art and learning to inspire students to pursue passions and interests.
- Encouraged students to perform well and learn from failure.
Doctor's Office Assistant
Pathologist Chatzivasiloglou Constantinos
Nikaia
02.2018 - 10.2019
- Completed clinic room inventories and restocked supplies.
- Registered new patients in electronic medical record prior to scheduling appointments.
- Facilitated patient clinic by greeting and rooming patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Registered patients and completed associated paperwork for accurate records.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Provided prompt, polite and professional in-person and telephone customer service.
- Answered phone calls and messages for physician medical facility, scheduling appointments, and handling patient inquiries.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
BA (Hons) Early Childhood Studies - Early Childhood Education
Mediterranean College
Piraeus 04.2001 -
BA (Hons) of Arts For Teaching - Drama And Dance Teacher Education
Athyrma- Greek Institute of Drama Therapy Educatio
Athens 04.2001 -
Skills
Customer-focused
Software
AutoCAD
WordPress
Interests
Swimming
Traveling
Timeline
Customer Service Manager
ZEN Fitness Club
10.2020 - Current
Doctor's Office Assistant
Pathologist Chatzivasiloglou Constantinos
02.2018 - 10.2019
Drama Teacher
Community Center Of Korydallos Municipality
10.2015 - Current
BA (Hons) Early Childhood Studies - Early Childhood Education
Mediterranean College
04.2001 -
BA (Hons) of Arts For Teaching - Drama And Dance Teacher Education
Athyrma- Greek Institute of Drama Therapy Educatio
04.2001 -
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