Adonis Farchat
Operations Manager/Travel Expert/Hiring Director
Athens
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
5
5
Languages
Work History
Country Manager
Walks and Devour - Hornblower Group
01.2022 - Current
- Oversee all operations in Greece
- Recruited, trained, and coached 50-member team to support company growth.
- Seasonal trainings and continued development regarding the new trends in the travel industry.
- Gathered information on competitor activities and market trends to enhance strategic decision-making.
- Managed budgets, financial planning, and forecasting to optimize profitability for the country operations.
- Established strong relationships with key industry players for business growth and expansion.
Program Services Manager (Greece/Albania/N. Macedonia)
Grand Circe Corporations
06.2019 - 12.2021
- Manage a team of 50+ Trip Experience Leaders and Local Guides in the region
- Responsible of Hiring, Training, Coaching Trip Leaders/Program Directors
- Coordinate, schedule, and prepare Trip Leaders for the season
- Performance management based on data and KPIs
- Travel 40% of the time to oversee and make changes on site
- Accomplished multiple tasks within established timeframes.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Senior Program Director/ Trip Leader
Grand Circe Corporations
11.2015 - 06.2019
- Leading trips around Greece, Balkans and Middle East
- High-End quality services to American clients
- Training of new team of Trip Leaders of the company.
- Managed complex initiatives, navigating challenges to achieve successful outcomes in a dynamic environment.
Customer Success Manager
LearnWorlds
03.2020 - 11.2020
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Managed a portfolio of key accounts, maintaining strong relationships and ensuring high levels of satisfaction.
- Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
AppleCare - Technical Advisor - EU
Apple (Teleperformance)
10.2016 - 05.2017
- Handling and solving cases regarding customer security and data
- Technical resolution advisor for call chat employees of Apple in UK.
- Collaborated closely with cross-functional teams, ensuring optimal integration of new technologies and systems.
Education
Bachelor of Arts in Psychology -
DEREE - The American College of Greece
Athens, Greece 01.2011 - 05.2015
Bachelor of Applied Science in Information Technology -
Concordia University
Montreal, Canada 09.2008 - 05.2010
High School Diploma -
1st Lyceum of Alexandroupolis
Alexandroupolis, Greece 05.2005 - 05.2008
Skills
ASANA, Mondaycom
Microsoft Office Excellent use, Word, Excel, Access, PowerPoint
Video editing software (Final Cut Pro, iMovie, Sony Vegas)
SPSS (statistical analysis)
Zapier
Adobe Illustrator (Graphic Design tools)
Microsoft Office Excellent use, Word, Excel, Access, PowerPoint
Video editing software (Final Cut Pro, iMovie, Sony Vegas)
SPSS (statistical analysis)
Adobe Illustrator (Graphic Design tools)
Team building
- Logistics Management
- Operations Oversight
- Strategic Planning
- Cultural management
- Budget Administration
- Business Administration
- Performance Management
- Time Management
- Team Leadership
Personal Information
- Citizenship: Greek
- Date of Birth: 11/23/1990
Brazilian Jiu Jutsu, Capoeira, Diver
On my free time I love to engage in sports and activities such as BJJ, Capoeira and Diving which I have been doing the last 25 years of my life.
Timeline
Country Manager
Walks and Devour - Hornblower Group
01.2022 - Current
Customer Success Manager
LearnWorlds
03.2020 - 11.2020
Program Services Manager (Greece/Albania/N. Macedonia)
Grand Circe Corporations
06.2019 - 12.2021
AppleCare - Technical Advisor - EU
Apple (Teleperformance)
10.2016 - 05.2017
Senior Program Director/ Trip Leader
Grand Circe Corporations
11.2015 - 06.2019
Bachelor of Arts in Psychology -
DEREE - The American College of Greece
01.2011 - 05.2015
Bachelor of Applied Science in Information Technology -
Concordia University
09.2008 - 05.2010
High School Diploma -
1st Lyceum of Alexandroupolis
05.2005 - 05.2008
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