Adonis Magginas
Customer Service
Nea Makri
Summary
Dynamic customer service professional with a proven track record at Teleperformance, excelling in complaint resolution and active listening. Adept at fostering loyalty through empathetic interactions and effective problem-solving. Recognized for enhancing customer satisfaction and maintaining professionalism in high-pressure environments, while demonstrating strong adaptability and time management skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Teleperformance
01.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Transfer Driver
Helios Travel
05.2023 - 06.2024
- Upheld company standards for customer service by consistently meeting or exceeding delivery deadlines.
- Supported a safe work environment by adhering to company policies and following traffic regulations at all times during transit operations.
- Established strong relationships with customers by providing professional and courteous service during deliveries.
Small Hotel Manager
Marathon Palace
06.2020 - 09.2020
- Developed and implemented marketing strategies to promote hotel services.
- Established a positive work culture that promoted teamwork, collaboration, and employee morale.
- Managed hotel operations for seamless functioning, ensuring high levels of efficiency and guest satisfaction.
Education
High School Diploma -
High Scool
Nea Makri, Greece 04.2001 -
Skills
- Customer service
- Problem-solving
- Active listening
- Product knowledge
- Call management
- Adaptability and flexibility
- Complaint resolution
- Time management
- Data entry
- Call center experience
- Problem resolution
Timeline
Customer Service Representative
Teleperformance
01.2025 - Current
Transfer Driver
Helios Travel
05.2023 - 06.2024
Small Hotel Manager
Marathon Palace
06.2020 - 09.2020
High School Diploma -
High Scool
04.2001 -
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