ERMIR SHATA
Results-oriented professional with strong technical expertise and strategic thinking skills focused on driving sales growth and enhancing customer experience. Develops innovative solutions to elevate brand presence and build meaningful client connections. Leverages insights to optimize performance and deliver measurable results in competitive markets.
Work History
Restaurant General Manager
6 Years 5 Months- Directed daily restaurant operations, ensuring consistent service, food quality, and guest satisfaction.
- Monitored labor, inventory, and food costs to maintain budget compliance and optimize resource allocation.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to the bank.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Tracked daily sales transactions and invoices for timely and precise financial reporting.
Education
Diploma in Business Administration And Marketing - Business Administration And Management
Skills
Languages
Professional Development Courses
Best Practices For Enterprise Selling, Business To Business Selling Skills, Sales And Persuasion Skills For Startups, How To Close Deals Over The Phone, B2B Sales Masterclass, People-Focused Selling, Consultative Selling Masterclass, Sales Training, Practical Sales Techniques, Selling More By Talking Less, Customer Retention: Maximize Your Profits, Generative AI In E-Commerce And Digital Marketing, Business Fundamentals, Marketing Strategy, Banking Fundamentals, Scientific Pricing, Basics Of Accounting