Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic

Afiba Daniels

Athens

Summary

An engaging, confident, and resourceful person with strong organizational skills. A hard-working individual with proven success forging relationships with people from different cultures and backgrounds. Flexible communicator and team player. A loyal employee with a solid understanding of training and communication. Dedicated team player, proactive and hands-on in task completion.

Overview

8
8
years of professional experience
10
10
years of post-secondary education

Work History

Swedish/English Teacher

Berlitz
Remote, Remote
12.2023 - Current
  • Taught spelling, pronunciation and sentence structure to form basic foundation of language.
  • Related course material to students' interests, preferences and experiences.

Senior secondary tier technical advisor

Majorel, Zalando
Work from home, Greece
10.2023 - Current
  • Delivered reliable, high-quality technical support to over 50 users daily.
  • Handled high-volume telephone and email inquiries to minimize backlogs.

Translator/transcript editor

Freelance
Remote
09.2021 - Current
  • Improved efficiency and productivity by acquiring new skills.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Tier 2 technical support specialist

ModSquad, Spotify
Remote
12.2021 - 11.2023
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.

Inbound/outbound phone & chat sales advisor

Apple
Work from home, Greece
10.2020 - 10.2023
  • Maintained excellent knowledge of industry trends to remain ahead of competitors.
  • Increased current product and service sales through knowledgeable customer advice.
  • Handled high-volume telesales enquiries within call-time targets.

Swedish/English chat support

Vdesk
Remote
08.2020 - 08.2021
  • Delivered reliable, high quality technical support to average of [Number] users daily.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Content moderator

Facebook, Teleperformance
Athens, Greece
11.2018 - 02.2021
  • Issues warnings for content violations and restricted user access to reduce incidents.
  • Reviewed content across social media platforms and online communities, enforcing adherence to guidelines.

Constructor

Nederman
Helsingborg, Sweden
06.2016 - 09.2016
  • Operated various hand-held tools safely.
  • Worked efficiently to help teams complete construction projects ahead of deadlines.

Education

IT foundational course - Bachelor's degree - Computer technology

University of Gävle
Gävle - remote
01.2023 - 06.2023

High School Diploma - Languages

Estudio Sampere
Cuba
10.2016 - 08.2017

Natural science & industrial education - Science

Filborna Skolan
Helsingborg, Skåne
09.2011 - 06.2016

Secondary education - General Education

Buckswood School
Hastings, East Sussex
09.2006 - 06.2010

Skills

  • Microsoft Office: PowerPoint
  • Publisher
  • Outlook
  • Word
  • Excel
  • Salesforce
  • Distance learning
  • Multilingual
  • Problem-solving
  • Communication skills
  • Public relations
  • Customer-focused
  • Creative class planning
  • Team collaboration

Languages

English (native)
Native
Swedish (native)
Native
Spanish (not fluent)
Intermediate

Custom

Driver's license A&B

Timeline

Swedish/English Teacher

Berlitz
12.2023 - Current

Senior secondary tier technical advisor

Majorel, Zalando
10.2023 - Current

IT foundational course - Bachelor's degree - Computer technology

University of Gävle
01.2023 - 06.2023

Tier 2 technical support specialist

ModSquad, Spotify
12.2021 - 11.2023

Translator/transcript editor

Freelance
09.2021 - Current

Inbound/outbound phone & chat sales advisor

Apple
10.2020 - 10.2023

Swedish/English chat support

Vdesk
08.2020 - 08.2021

Content moderator

Facebook, Teleperformance
11.2018 - 02.2021

High School Diploma - Languages

Estudio Sampere
10.2016 - 08.2017

Constructor

Nederman
06.2016 - 09.2016

Natural science & industrial education - Science

Filborna Skolan
09.2011 - 06.2016

Secondary education - General Education

Buckswood School
09.2006 - 06.2010
Afiba Daniels