Afiba Daniels
Athens
Summary
An engaging, confident, and resourceful person with strong organizational skills. A hard-working individual with proven success forging relationships with people from different cultures and backgrounds. Flexible communicator and team player. A loyal employee with a solid understanding of training and communication. Dedicated team player, proactive and hands-on in task completion.
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Swedish/English Teacher
Berlitz
Remote, Remote
2023.12 - Current
- Taught spelling, pronunciation and sentence structure to form basic foundation of language.
- Related course material to students' interests, preferences and experiences.
Senior secondary tier technical advisor
Majorel, Zalando
Work from home, Greece
2023.10 - Current
- Delivered reliable, high-quality technical support to over 50 users daily.
- Handled high-volume telephone and email inquiries to minimize backlogs.
Translator/transcript editor
Freelance
Remote
2021.09 - Current
- Improved efficiency and productivity by acquiring new skills.
- Worked flexible hours, covering nights, weekends and bank holidays.
Tier 2 technical support specialist
ModSquad, Spotify
Remote
2021.12 - 2023.11
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Inbound/outbound phone & chat sales advisor
Apple
Work from home, Greece
2020.10 - 2023.10
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Increased current product and service sales through knowledgeable customer advice.
- Handled high-volume telesales enquiries within call-time targets.
Swedish/English chat support
Vdesk
Remote
2020.08 - 2021.08
- Delivered reliable, high quality technical support to average of [Number] users daily.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Content moderator
Facebook, Teleperformance
Athens, Greece
2018.11 - 2021.02
- Issues warnings for content violations and restricted user access to reduce incidents.
- Reviewed content across social media platforms and online communities, enforcing adherence to guidelines.
Constructor
Nederman
Helsingborg, Sweden
2016.06 - 2016.09
- Operated various hand-held tools safely.
- Worked efficiently to help teams complete construction projects ahead of deadlines.
Education
IT foundational course - Bachelor's degree - Computer technology
University of Gävle
Gävle - remote 2023.01 - 2023.06
High School Diploma - Languages
Estudio Sampere
Cuba 2016.10 - 2017.08
Natural science & industrial education - Science
Filborna Skolan
Helsingborg, Skåne 2011.09 - 2016.06
Secondary education - General Education
Buckswood School
Hastings, East Sussex 2006.09 - 2010.06
Skills
- Microsoft Office: PowerPoint
- Publisher
- Outlook
- Word
- Excel
- Salesforce
- Distance learning
- Multilingual
- Problem-solving
- Communication skills
- Public relations
- Customer-focused
- Creative class planning
- Team collaboration
Languages
English (native)
Native
Swedish (native)
Native
Spanish (not fluent)
Intermediate
Custom
Driver's license A&B
Timeline
Swedish/English Teacher
Berlitz
2023.12 - Current
Senior secondary tier technical advisor
Majorel, Zalando
2023.10 - Current
IT foundational course - Bachelor's degree - Computer technology
University of Gävle
2023.01 - 2023.06
Tier 2 technical support specialist
ModSquad, Spotify
2021.12 - 2023.11
Translator/transcript editor
Freelance
2021.09 - Current
Inbound/outbound phone & chat sales advisor
Apple
2020.10 - 2023.10
Swedish/English chat support
Vdesk
2020.08 - 2021.08
Content moderator
Facebook, Teleperformance
2018.11 - 2021.02
High School Diploma - Languages
Estudio Sampere
2016.10 - 2017.08
Constructor
Nederman
2016.06 - 2016.09
Natural science & industrial education - Science
Filborna Skolan
2011.09 - 2016.06
Secondary education - General Education
Buckswood School
2006.09 - 2010.06