Afiba Daniels
Helsingborg,Skåne
Summary
Resourceful professional with strong organizational skills and a proven track record in building relationships across diverse cultures.
Demonstrates flexibility in communication and a commitment to teamwork, ensuring effective collaboration.
Experienced in training and delivering high-quality service, consistently achieving results. Dynamic English as a Foreign Language Teacher utilizing innovative methods to enhance class engagement and adapt materials for varied learning needs.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Corporate English Trainer
Ecsplicite
Remote, Gemenos
08.2024 - Current
- Adapted lesson plans to meet diverse learner needs effectively.
- Promoted linguistic competence through immersive activities, enhancing student fluency.
- Implemented innovative teaching strategies to improve English language comprehension.
- Handling 10-20 participants daily
English/Swedish Teacher
MyLingoTrip
Remote, Thessaloniki
03.2024 - Current
- Enhanced students' reading comprehension through innovative teaching strategies.
- Adapted teaching methods to meet individual student needs for inclusive learning.
- Cultivated strong relationships with students by prioritising personal growth and achievements.
Content Moderator
Blue Light/Modsquad
Remote/UK
09.2024 - 06.2025
- Reviewed large volumes of data daily, maintaining meticulous attention to detail.
- Developed expertise in content management systems to optimise workflow efficiency.
- Exercised strong judgement to resolve ambiguous cases effectively.
Technical Support Engineer
Transcom AB
Eskilstuna/Remote, Eskilstuna
05.2024 - 09.2024
- Executed thorough troubleshooting to identify software issues.
- Assisted with hardware maintenance and upgrades to maintain optimal performance.
- Ensured compliance with company policies during installation of new systems.
- Developed expertise in various technical disciplines, including cloud services and network management.
- Was handling between 40-50 customers daily
Swedish Tutor
Berlitz
Remote
11.2023 - 08.2024
- Simplified complex topics through practical examples and analogies during instruction.
- Ensured full comprehension of subject matter using continuous assessment techniques.
- Managed multiple students simultaneously while delivering high-quality instruction.
Translator/Transcript Editor
Freelance
Remote
09.2021 - Current
- Translated technical manuals to enhance user comprehension.
- Conducted simultaneous interpretation to facilitate real-time understanding.
- Ensured linguistic consistency in all translated documents.
Swedish Customer Support Agent
Majorel, Zalando
Athens/Remote, Attica
11.2023 - 05.2024
- Integrated customer feedback to enhance product and service offerings.
- Resolved technical issues, bolstering customer trust.
- Utilised CRM software to maintain accurate records of customer interactions.
- Fostered customer rapport through friendly service, resulting in 46% increase in retention.
- Interacting with customers through different means of communication. Specifically Email & Phone. Was handling around 80 people daily
Tier 2 Technical Swedish Chat Support Specialist
Spotify/Modsquad
Remote
11.2021 - 11.2023
- Restored trust in brand by calmly managing upset customers.
- Enhanced response times by multitasking across multiple chat windows.
- Identified client needs accurately, delivering tailored guidance for exceptional customer experiences.
Swedish Phone & Chat B2B Sales Advisor
Apple
Piraeus/remote, Attica
08.2021 - 10.2023
- Enhanced sales performance through effective negotiation and persuasion techniques.
- Demonstrated extensive product knowledge to elevate brand reputation.
- Participated in regular training sessions to remain updated on latest sales strategies.
Swedish/English Chat Support Freelancer
Vdesk
Remote
06.2020 - 08.2021
- Provided friendly, efficient customer service while managing challenging situations.
- Worked flexible hours, including nights, weekends, and bank holidays.
- Demonstrated energy and enthusiasm in a fast-paced environment.
Swedish Social Media Content Moderator
Facebook
Athens, Attica
11.2018 - 02.2021
- Responded promptly to flagged content reports, ensuring a safe user experience.
- Handled sensitive content responsibly to maintain compliance with company guidelines.
- Contributed to the development of a respectful and inclusive online community space.
Machine Constructor
Nederman Group
Helsingborg
06.2016 - 08.2016
- Assessed building blueprints for accurate implementation of designs.
- Achieved client satisfaction by delivering projects on time and within budget.
- Worked efficiently to help teams complete construction projects ahead of deadlines.
Education
IT foundational course - Bachelor's degree - IT
University of Gävle
GävleSpanish language education - undefined
Estudio Sampere
Natural science & industrial education - undefined
Filborna Skolan
Helsingborg, SkåneSecondary education - undefined
Buckswood School
Hastings, East SussexSkills
- Multilingual instruction adaptability
- Strong communication skills
- TEFL certification
- Microsoft Office applications
- Salesforce proficiency
- Customer focus
- Effective time management
- Online class facilitation
- Secondary language proficiency
- Confidence-building strategies
- Personalized tutoring approach
Languages
English (native)
Proficient (C2)
Swedish (native)
Proficient (C2)
Spanish [not fluent]
Intermediate
Certification
TEFL diploma
Personal Information
Date of birth: 09/05/1995
Custom
Driver's license A&B
References
Modsquad/Bluelight:
giulio.nicosia@modsquad.com
james.c@modsquad.com
Modsquad/Spotify:
spotify_admins@modsquad.com
jay.e@modsquad.com
Zalando:
katerina.magklara@majorel.com
rizos.thanasis@majorel.com
MyLingoTrip:
hr@mylingotrip.com
+30 2315551054
Ecsplicite:
training.coordination@ecsplicite.com
tel@ecsplicite.com
Apple:
miltiades.paschalidis@ac.emea.teleperformance.com
leonidas.ioannidis@ac.emea.teleperformance.com
Transcom:
anton.lindberg@transcom.com
hr.sweden.eskilstuna@transcom.com
References
References available upon request.
Timeline
Content Moderator
Blue Light/Modsquad
09.2024 - 06.2025
Corporate English Trainer
Ecsplicite
08.2024 - Current
Technical Support Engineer
Transcom AB
05.2024 - 09.2024
English/Swedish Teacher
MyLingoTrip
03.2024 - Current
Swedish Tutor
Berlitz
11.2023 - 08.2024
Swedish Customer Support Agent
Majorel, Zalando
11.2023 - 05.2024
Tier 2 Technical Swedish Chat Support Specialist
Spotify/Modsquad
11.2021 - 11.2023
Translator/Transcript Editor
Freelance
09.2021 - Current
Swedish Phone & Chat B2B Sales Advisor
Apple
08.2021 - 10.2023
Swedish/English Chat Support Freelancer
Vdesk
06.2020 - 08.2021
Swedish Social Media Content Moderator
Facebook
11.2018 - 02.2021
Machine Constructor
Nederman Group
06.2016 - 08.2016
Spanish language education - undefined
Estudio Sampere
Natural science & industrial education - undefined
Filborna Skolan
Secondary education - undefined
Buckswood School
IT foundational course - Bachelor's degree - IT
University of Gävle
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