Afroditi Tsiaousi
Barista / Customer Service Associate
Athens
Summary
A passionate spirit with an everlasting thirst for self improvement and growth. Many years into customer service, have learnt to adapt easily into any given circumstance, while maintaining effective soft skills, multitask, friendliness, team spirit and communication skills, along with the desire for the highest quality and the most effective and desirable result.
Overview
8
8
years of professional experience
Work History
Barista / Cashier / Store Manager
Fika Coffee and Croissant
10.2023 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Support Associate for Greece, Cyprus and Malta
Wolt Greece
01.2022 - 12.2022
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Proficient in Situation Monitoring and Intercome, using it daily to manage customer and Wolt partner interactions, automate responses and streamline support operations.
- Solid understanding of Intercome chats, including basic workflows, team inbox management, prioritization and generating KPI reports.
- Partnered with the Quality Assurance Team to improve support and quality performance, leveraging tools like Klaus and Maestro.
Store Manager
Bamboo Vegan
10.2019 - 12.2021
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Store Manager
Protopsaltis Super Market
05.2017 - 09.2017
- Completed point of sale opening and closing procedures.
Education
Business Administration And Management
Business Administration
University Of West AtticaSkills
Team player
Time management
Attention to detail
Adaptive and creative
Problem-solving
Critical thinking
Decision-making
Multitasking
Friendly and positive
Timeline
Barista / Cashier / Store Manager
Fika Coffee and Croissant
10.2023 - Current
Support Associate for Greece, Cyprus and Malta
Wolt Greece
01.2022 - 12.2022
Store Manager
Bamboo Vegan
10.2019 - 12.2021
Store Manager
Protopsaltis Super Market
05.2017 - 09.2017
Business Administration And Management
Business Administration