Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

AGGELIKI SAGKOURI

Athens

Summary

Dynamic and costumer- focused professional with hands - on experience in the hospitality and retail industries, eager to contribute to available positions at Luxury hotels. Skilled in delivering exceptional guest experiences, with a proven track record in pool service at a prestigious island hotel . Recognized for strong communication skills, managing high- pressure environments, and building rapport with international and local guest. Dedicated to maintaining the high standards of Luxury hotel service, fostering loyalty, and creating memorable experience.

Overview

3
3
years of professional experience

Work History

Customer Service & Ice Cream Specialist

Lollitas
04.2024 - 09.2024

Worked in serving and presenting ice cream, ensuring excellent service quality and customer satisfaction.


• Responsible for preparing orders, ensuring proper presentation and adherence to customer preferences.


• Provided customer service with politeness and professionalism, offering personalized suggestions for the best taste experience.


• Gained experience using the POS (Point of Sale) system, handling payments and orders with accuracy and efficiency.


• Used the POS system for processing transactions, accepting payments, and recording orders quickly and accurately.


• Took care of regular cleaning of the area and proper storage of materials, ensuring the smooth operation of the business.

Professional Food and Beverage Server

Andronis Arcadia Hotel
05.2023 - 11.2023

Delivered exceptional poolside service in a luxury hotel environment, catering to the needs of high- profile and international clientele.


• Responsible for taking orders, delivering drinks and food, and maintaining cleanliness and organization in the area.


• Worked in a fast-paced environment, managing multiple orders simultaneously while maintaining high service standards.


• I am responsible and capable of taking on any responsibility in the workplace, ensuring smooth operations and customer satisfaction.


• I have the ability to handle challenges and take initiative when needed.


• I attend to every customer’s need with professionalism and attention to detail, ensuring they have a pleasant experience and leave satisfied.

Hotel Barista & Customer Service

Andronis Luxury Suites
04.2022 - 11.2022

• Preparation of high-quality coffee beverages


• Customer service and order takin.


• Knowledge of professional coffee machines.

• Cash handling and transactions.


• Maintaining cleanliness and organization of the workspace.


• Working in a high-pressure, fast-paced environment.


• I have the ability to work efficiently both independently and as part of a team.


• learn new skills quickly and adapt easily to different work environments.


• Ability to work efficiently both independently and as part of a team

service and order takin.

Hospitality Housekeeper

Andronis Suites Luxury Hotel
04.2021 - 11.2021

• Worked as a housekeeper, responsible for cleaning and organizing rooms, ensuring high standards of hygiene and guest comfort.


• Managed linen changes, replenished supplies, and maintained the overall cleanliness of rooms and common areas.


• Responded promptly to guest requests, contributing to an excellent hospitality experience.

Education

Business Administration And Maritime Studies

IEK AKMI
Athens Greece

Skills

    Costumer service

    Cash handling

    Time management

    communication

Languages

English
Bilingual or Proficient (C2)

Timeline

Customer Service & Ice Cream Specialist

Lollitas
04.2024 - 09.2024

Professional Food and Beverage Server

Andronis Arcadia Hotel
05.2023 - 11.2023

Hotel Barista & Customer Service

Andronis Luxury Suites
04.2022 - 11.2022

Hospitality Housekeeper

Andronis Suites Luxury Hotel
04.2021 - 11.2021

Business Administration And Maritime Studies

IEK AKMI
AGGELIKI SAGKOURI