Aglaia Karadaki

• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.

• Increased customer satisfaction by addressing concerns and providing tailored solutions for their needs.
• Enhanced team collaboration, sharing best practices and working together to resolve complex issues.
• Recognized as top performer, consistently meeting or exceeding key performance metrics for the department.
• Streamlined onboarding processes, reducing time-to-value for new customers while maintaining high levels of satisfaction.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Provided ongoing training sessions for clients in order to maximize software adoption and utilization.
• Boosted customer retention rates through proactive communication and building strong relationships.

• Informed clients of policies and procedures.
• Handled and promptly resolved customer complaints to maintain professional relationships.
• Resolved caller issues quickly and thoroughly.
• De-escalated and resolved customer complaints with punctual, polite and professional service.
• Followed up on customers' inquiries to assess satisfaction with provided solutions.

• Provided empathetic assistance to distressed customers, demonstrating genuine concern for their needs and fostering brand loyalty.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
• Managed high call volume while maintaining exceptional service quality for all customers.
• Handled escalated calls professionally, mitigating potential complaints and securing continued business from clients.
• Improved first-call resolution rates through thorough research of complex cases before escalating them to higher-level support teams.

• Boosted sales performance by implementing effective team training and coaching strategies.
• Mentored junior team members to develop their skills and advance their careers with the company.
• Managed a high-performing sales team, consistently achieving and surpassing set targets.
• Led weekly sales meetings to review performance metrics and develop action plans for continuous improvement.

• Offered each customer top-notch, personal service to boost sales and customer satisfaction.
• Assisted call-in customers with questions and orders.
• Increased sales and customer satisfaction through personalized servicing.
• Increased sales revenue by consistently meeting and exceeding sales targets.

• Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
• Coordinated office maintenance and repairs, ensuring safe and pleasant working environment.
• Maintained confidentiality of sensitive information, adhering to strict data protection policies.
• Enhanced team collaboration with the establishment of clear communication channels and guidelines.

Responsible for checking doctors' prescriptions

• Improved patient satisfaction by providing friendly, accurate and timely assistance with prescription processing.
• Assisted the pharmacist in managing inventory levels, ensuring adequate stock of medications for customer needs.
• Contributed to increased sales by recommending appropriate over-the-counter products based on customer symptoms or needs.