AHMED GOMAA

• Provided front-desk support in a high-volume hotel environment.

• Managed guest check-in and check-out procedures with professionalism and efficiency.

• Welcomed and coordinated group arrivals, ensuring smooth and organized guest flow.

• Delivered exceptional customer service by addressing guest inquiries, offering assistance, and resolving issues promptly.

• Utilized the Pylon hotel management software for reservations, billing, and daily operational tasks.

• Handled sales of catamaran tours, scooters, ATVs, and rental cars, providing guests with detailed information and recommendations.

• Offered guests a brief “mini tour” introduction to Santorini, highlighting key attractions, activities, and must-see locations.

• Managed daily administrative duties including phone and email communication, bookings, and guest records.

• Collaborated closely with housekeeping and other departments to maintain high service standards throughout the hotel.

• Processed customer transactions accurately and efficiently.
• Assisted customers with inquiries and ensured a positive shopping experience.
• Managed the shop and maintained organization at the checkout area.

• Prepared and served beverages, including cocktails, with speed and accuracy.
• Interacted with customers to create a welcoming atmosphere.
• Managed inventory and maintained cleanliness of the bar area.

• Translated documents and conducted phone surveys for international research projects.
• Facilitated clear communication between Arabic-speaking participants and researchers.
• Ensured accuracy and cultural sensitivity in all interpretations and translations

• Designed and created unique, customized shoes based on client preferences.
• Communicated with clients to understand their needs and provide tailored designs.
• Managed sales, inventory, and order fulfillment efficiently.
• Ensured high-quality craftsmanship and customer satisfaction.
• Promoted products through social media and word-of-mouth marketing
• Developed innovative shoe designs by researching current fashion trends and customer preferences.

• Co-managed daily operations in partnership with the owner, ensuring smooth service and customer satisfaction.
• Oversaw staff coordination, inventory management, and overall efficiency.
• Assisted in creating a welcoming atmosphere while addressing customer needs and feedback.

• Delivered orders promptly and accurately to customers.
• Ensured excellent customer service during deliveries.
• Managed cash and card payments efficiently.

• Provided exceptional customer support to a diverse client base, ensuring satisfaction and timely resolution of inquiries.
• Handled a high volume of inbound and outbound calls, addressing customer needs with professionalism and efficiency.

• Operated the cash register, processed payments, and ensured accurate handling of cash, credit cards, and other payment methods.
• Provided friendly and efficient customer service, assisting customers with product inquiries and purchases.
• Maintained the cleanliness and organization of the store, including restocking shelves and arranging displays.
• Assisted in managing daily sales reports and reconciling cash at the end of each shift.
• Contributed to the overall operations of the mini market by supporting family members in various tasks as needed.

• Supervised waitstaff and ensured smooth daily operations.
• Greeted and served customers, maintaining high service standards.
• Managed customer complaints and resolved issues promptly.
• Oversaw stock levels, cleanliness, and compliance with health standards.
• Delegated tasks and contributed to a welcoming atmosphere.

• Supervised staff, served customers, and ensured smooth daily operations.
• Resolved customer complaints and maintained service quality.
• Ensured cleanliness, stock management, and team coordination.

• Led waitstaff, served guests, and ensured smooth daily operations.
• Delivered high-quality customer service and addressed guest requests.
• Maintained cleanliness, managed supplies, and supported team coordination.

• Attended to customers by serving food and beverages promptly and courteously.
• Processed and managed orders accurately, ensuring a seamless dining experience.
• Supported and directed the team to uphold excellent service standards.

• Assisted customers over the phone with technical issues and product troubleshooting.
• Provided clear solutions and guided clients through problem resolution.
• Documented interactions and ensured high customer satisfaction.
• Supported Customers in Arabic & English.

• Head waiter at the ‘A La Carte’ (in the mornings).
• Assistant waiter at the ‘A La Carte’ (at nights).

Basic Work: Head waiter at the Bar
-Assistant waiter at the ‘A La Carte’.
-Assistant waiter at the Half Board restaurant

• Training experience at IEK AKMH.

• Training experience at IEK AKMH.