Aida Tos Arnau
Cájar
Summary
Adaptable and organized freelancer with a strong background in language services and client-facing roles. Experienced in data annotation, labeling, translation, and transcription for AI and linguistic projects, combined with a proven ability to deliver clear, consistent, and customer-oriented communication. Proactive, detail-focused, and efficient in handling multiple tasks and meeting tight deadlines. Fully available and registered to invoice independently within the EU.
Overview
3
3
years of professional experience
Work History
Language Specialist, Freelance
Mindy Support
10.2024 - Current
- Translation
- Data annotation
- Content review
- Labeling
- Transcription
Sales Account Manager, Freelance
Bas World
06.2023 - Current
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Established customer purchasing needs, offering personalized guidance with product and accessory selection.
Virtual Academic Advisor
Euroinnova International Online Education
01.2023 - 05.2023
- Contact center.
- CRM data management.
Customer Service Associate
Reby Rides S. I.
02.2022 - 12.2022
- Manage a big amount of conversations with our customers through chat, email and phone.
- Respond to customers enquiries, feedback and complaints.
- Manage refunds and bank withdrawals.
- Organize 3PLs in cooperation with Operations team.
Translator Associate Intern
RWS Group
04.2022 - 07.2022
Intern translator for the Leisure team.
Education
Master on French Teaching Education -
University of Granada
Master on Professional Translation Technologies -
University of Granada
06.2022
Translation And Interlinguistic Mediation -
University of Valencia
06.2021
Skills
- Problem solver
- Customer service experience
- Multitasking Abilities
- CRM system knowledge
Languages
Spanish
Bilingual or Proficient (C2)
Catalan
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Italian
Advanced (C1)
Portuguese
Elementary (A2)
Additional Information
- Driving license and own car.
- Flexible timetable.
Timeline
Language Specialist, Freelance
Mindy Support
10.2024 - Current
Sales Account Manager, Freelance
Bas World
06.2023 - Current
Virtual Academic Advisor
Euroinnova International Online Education
01.2023 - 05.2023
Translator Associate Intern
RWS Group
04.2022 - 07.2022
Customer Service Associate
Reby Rides S. I.
02.2022 - 12.2022
Master on Professional Translation Technologies -
University of Granada
Translation And Interlinguistic Mediation -
University of Valencia
Master on French Teaching Education -
University of Granada
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