Aikaterini Lianou
Athens
Summary
Project Management Professional, PMP certified, with multi-national experience in designing, implementing, and delivering complex B2B projects. Effective team leader and qualified user of state-of-the-art technologies, with a proven ability to achieve business goals. Hands-on experience in the areas of customer care, operations, new product launch, quality management, and business process reengineering.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Project Manager Team Leader
PeopleCert
12.2022 - Current
- Managed end-to-end project lifecycles, emphasizing best practices for success
- Provided visibility at project, program, and functional levels, adapting to changing demands
- Efficiently allocated resources, ensuring timely progress monitoring
- Enabled informed decision-making for sponsors and stakeholders
- Focused on trust, open communication, and creative thinking in team leadership
- Celebrated team accomplishments and encouraged knowledge transfer for continuous improvement
- Assumed customer-centric approach for global operations across multiple time zones.
Business Process Reengineering (BPR)
Inform P. Lykos S.A
01.2017 - 11.2022
- Managed ISO 9001 Quality Management System
- Handled customer complaints and internal quality issues, including audits
- Presented Quality Reports and proposed improvements to top management
- Led business transfer of 40 customer contracts, guiding a team of 25
- Oversaw transition of jobs and proposed process automation
- Managed a real-time Envelope Tracking System, reducing claims through quality control
- Coordinated banking projects, defining project scope and product specifications.
Project Managers Team Leader
Inform P. Lykos SA
11.2012 - 01.2017
- Set clear goals, tasks, and deadlines for a team of 10 Project Managers
- Improved department operation, reducing quality problems by 30%
- Evaluated team performance and reported to senior management
- Organized a 3-day event attended by top market executives
- Developed in-house training programs for Project Management Team.
Project Manager, Administrative Sales Support
Inform P. Lykos S.A
07.2005 - 11.2012
- Defined project scope and quality requirements, ensuring on-time delivery
- Monitored project progress, scheduled phases, and managed change requests
- Reported and communicated project progress with stakeholders
- Provided administrative support to Account Managers during client tenders.
Administrative Sales Support, Card Processing Dept
Inform P. Lykos S.A
09.2001 - 07.2005
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Personal Assistant to Production Manager
Inform P. Lykos S.A
11.1999 - 09.2001
Education
Master of Science - Information Technology
Metropolitan College (University of East London)
Athens, Greece06.2021
MBA - Business Administration
Hellenic Open University
Patras, Greece11.2016
Bachelor - Marketing and Advertising
Technological Educational Institute
Athens, Greece06.2005
Finance & Administration
Perantonis Technical Vocational School
Athens, Greece01.1998
Skills
Soft Skills
- Strong Organizational Abilities
- Building Rapport with Coworkers
- Results-Driven & Problem-Solving Skills
- Verbal and Written Communication Skills
Software Skills
- MS Office (ECDL Core)
- Wrike
- Monday
- MS Project
- Visio
- SAP 47
Certification
- PRINCE2® 7th Edition Practitioner in Project Management /2023
- ITIL® 4 Foundation Certificate in IT Service Management/2023
- ISO 9001:2015 Internal Auditor, TÜV Austria Academy/ 2021
- Project Management Professional (PMP), Project Management Institute/ 2018
Languages
Greek
Native language
English
Proficient
C2
Italian
Intermediate
B1
Volunteer Experience
Volunteer in Event Crowd Management – Special Olympics “Athens 2011”
Timeline
Project Manager Team Leader
PeopleCert
12.2022 - Current
Business Process Reengineering (BPR)
Inform P. Lykos S.A
01.2017 - 11.2022
Project Managers Team Leader
Inform P. Lykos SA
11.2012 - 01.2017
Project Manager, Administrative Sales Support
Inform P. Lykos S.A
07.2005 - 11.2012
Administrative Sales Support, Card Processing Dept
Inform P. Lykos S.A
09.2001 - 07.2005
Personal Assistant to Production Manager
Inform P. Lykos S.A
11.1999 - 09.2001
Master of Science - Information Technology
Metropolitan College (University of East London)
MBA - Business Administration
Hellenic Open University
Bachelor - Marketing and Advertising
Technological Educational Institute
Finance & Administration
Perantonis Technical Vocational School
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