Aikaterini Pierrakou
Rhodes
Summary
Proven track record in enhancing customer satisfaction and team efficiency, notably with KIKIDOPOULOS. Excelled in multitasking and critical thinking, boosting service delivery by fostering strong work ethic and problem-solving skills. Achieved significant improvements in staff training and development, leading to a supportive and adaptable work environment. Knowledgeable and dedicated customer service professional with extensive experience in Dixons industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Food Service Helper
KTHMATA AE
05.2024 - Current
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Prepared food orders to support waitstaff and other team members.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Receptionist
ANGELA
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Salesperson, Customer Service
DIXONS SOUTH- EAST EUROPE AE
11.2022 - 04.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Increased sales and customer satisfaction through personalized servicing.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Networked within community to build and nurture successful relationships with new and long-term customers.
- Coached new hires on sales techniques, contributing to their development as successful team members.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Bartender, Bar Service Person
Strassler
03.2022 - 08.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Restaurant Hostess
KIKIDOPOULOS
11.2019 - 09.2021
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coached new hires on sales techniques, contributing to their development as successful team members.
Service Assistant
ΑΦΟΙ ΛΕΒΕΝΤΗ ΑΕ
06.2019 - 08.2019
- Enhanced customer satisfaction by providing friendly and efficient service during meal times.
- Assisted in maintaining a clean and sanitary dining environment for the comfort of patrons.
- Facilitated smooth communication between front-of-house staff members and kitchen team, leading to timely food delivery and satisfied customers.
Education
DEGREE OF MEDITERANIAN STUDIES - International Relations And Organisations
Aegean University
Rhodes, Greece01.2023
High School Diploma -
4TH PUBLIC HIGHSCHOOL
Nikaia, Greece06.2017
B2 Certificate of English - English
English School
Athens, Greece05.2012
Skills
- Organization Skills
- Food handling
- Order Taking
- Positive Attitude
- Strong Work Ethic
- Team Oriented
- Customer Service
- Problem-Solving
- Multitasking
- Staff Training and Development
- Flexible and Adaptable
- Critical Thinking
- Mail Handling
Hobbies
- I like dancing
- I enjoy reading books
- Love going to the cinema
- Big fan of exploring other places and traveling
Certification
English language certification
Hobbies
- Enjoy exploring and traveling
- Big movie buff
- Enjoy reading books
- Attending to dancing courses
Additional Information
In my university days i used to be the co-leader of my university's cinematic club and very energetic member of the drama club.
Languages
Greek
Native language
English
Upper intermediate
B2
Turkish
Beginner
A1
Italian
Beginner
A1
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Supervised team of 5 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Trained and mentored 7 employees.
Timeline
Food Service Helper
KTHMATA AE
05.2024 - Current
Receptionist
ANGELA
04.2024 - Current
Salesperson, Customer Service
DIXONS SOUTH- EAST EUROPE AE
11.2022 - 04.2024
Bartender, Bar Service Person
Strassler
03.2022 - 08.2022
Restaurant Hostess
KIKIDOPOULOS
11.2019 - 09.2021
Service Assistant
ΑΦΟΙ ΛΕΒΕΝΤΗ ΑΕ
06.2019 - 08.2019
DEGREE OF MEDITERANIAN STUDIES - International Relations And Organisations
Aegean University
High School Diploma -
4TH PUBLIC HIGHSCHOOL
B2 Certificate of English - English
English School
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