AIMILIA GEORGIOPOULOU

• Skilled in optimizing operational efficiency and enhancing guests' satisfaction across multiple dining establishments.
• Proven track record of increasing sales and profitability through strategic planning.
• Proficient in leading restaurant operations with a focus on enhancing guest satisfaction and team performance.
• Experienced in maintaining high standards of food safety and hygiene while optimizing kitchen operations.
• Proven track record in building relationships with suppliers and vendors to ensure quality and cost-effective inventory management.
• Committed to fostering a positive work environment that encourages staff development and retention.

Pre-opening of Vilebrequine La Plage Doha, key tasks included:

• Developing training plans that encompass service knowledge, mixology, and soft skills (guest engagement, upselling, ritual St.Regis services).
• Build a positive team culture centered on consistency, hospitality, and professionalism.
• Oversee procurement of tableware, glassware, linens, and service equipment ensuring alignment with the hotel's high standards.
• Partner with marketing to plan soft-opening events, VIP previews, and influencer experiences.
• Set revenue targets, upselling goals, and guest satisfaction KPIs.
• Led daily operations by managing staff schedules and optimizing workflows to enhance efficiency.
• Implemented training programs for new staff, improving service quality and team performance.
• Monitored inventory levels and ordered supplies to maintain stock and minimize waste.
• Enhanced guest experiences by resolving complaints promptly and ensuring satisfaction.

• Responsible for the Beach Club operation, an area of 400 covers, that includes Beach, Pool, Cabanas, Bar-restaurant, and Day use entrance, reception-desks for outside visitors.
• Lead a team of 35 employees.
• Achieved 2023 Departmental Leading Quality Assurance score of 95.6%.
• Increased Guest Satisfaction scores with an actual of 87.2% vs target of 83.8%.
• Plan and direct staff on daily work assignments to maximize productivity.
• Conduct daily pre-shift and department and meetings to promote communication efficiency.
• Discuss the results of business reviews and P&L reports.
• Optimize profits by controlling food and beverage labor costs.
• Continually monitor all areas and take corrective actions to ensure guest satisfaction.
• Renew the setup of the hotel's Beach Club, maximizing profitability and results by 80%.

• Increased guest satisfaction scores by 10% through effective team management.
• Proven track record in implementing training programs that enhance service quality.
• Achieved 2020 Departmental Leading Quality Assurance score of 94.5%.
• Proven record of meeting and exceeding performance targets while managing diverse teams.

• Task Force Assignment - Abu Dhabi:
• Support the opening operations of the property while engaging in structured trainings to deepen knowledge of The Edition brand's identity, core values, service philosophy, and operational excellence.

• Being part of Berners Tavern's Team, a refined dining destination where culinary artistry, ambiance, and service converge to create lasting memories, during the busiest period of the year. Support the team to achieve revenue goals and reach high levels of guest satisfaction.

• Worked at Barbouni seafood restaurant for the season before transitioning to Flame steak house.
• Excelled in fast-paced dining settings, efficiently handling 400 lunch guests and 100 dinner patrons.