Summary
Overview
Work History
Education
Skills
Timeline
Certification
Software
Work Availability
Languages
Interests
Additional Experience
Aleka Chelidoni

Aleka Chelidoni

Retail Operations & Financial Management Professional
Preveza

Summary

Experienced finance and operations professional with 15 years in banking, financial coordination, and administrative management. Strong background in customer service, business strategy, and team collaboration. Skilled in data analysis, budgeting, and improving operational workflows. Seeking a role in multi-location retail management to apply leadership and organizational skills in a dynamic environment.

Overview

17
17
years of professional experience
3
3
Languages
6
6
Certificates
3
3
years of post-secondary education

Work History

Financial Project Coordinator

Xrisemma SA Real Estate Company
04.2022 - 10.2022
  • Liaised between the company and an outsourced consulting firm to coordinate 3+ proposals for EU funding programms under NSRF and Development Law 4887/2022 Development Law 4887/2022.(>2M), ensuring compliance with financial regulations and submission deadlines.
  • Monitored and analyzed the costs of multiple building projects (10+), ensuring that budgets were adhered to and identifying cost-saving opportunities.
  • Reviewed financial data from previous projects to extract insights, enabling data-driven decision-making for future investments and project planning.
  • Provided financial reports and recommendations to senior management, optimizing resource allocation and project feasibility assessments.
  • Maintained database and spreadsheets with accurate inventory and status.

Banking & Financial Services Professional

Eurobank SA
10.2005 - 12.2020


Personal Banking Relationship Manager (2017-2020)


Regional Department of Arta-Preveza-Lefkada

  • Developed and implemented a Regional Business Plan, increasing portfolio value by €10M and exceeding KPI targets by 15%.
  • Managed 300+ affluent clients, providing tailored investment solutions that resulted in an average portfolio growth of 20%.
  • Delivered quarterly economic reports and market analysis, enabling clients to make informed investment decisions, leading to an increase in retained assets.
  • Worked closely with Branch Managers to strategize sales techniques to increase branch production and customer service.
  • Developed strong relationships with clients, leading to consistent referrals and a growing client base.
  • Actively participated in networking events within the community, generating new business leads and increasing overall brand awareness.
  • Managed portfolios, ensuring compliance with industry regulations and company policies.


Personal Banking Officer (2011-2017)


Preveza Branch

  • Grew affluent (+60K net value) client base by 25%, increasing managed assets by €5M.
  • Partnered with executives to achieve a 10% increase in loan approvals and exceed branch revenue targets by €2M.
  • Led sales of personal banking products (mutual funds, insurance products0,exceeding annual revenue targets by 30% through targeted client acquisition strategies


Additional Roles at Eurobank SA (2005-2011)


Various Positions in Banking & Client Services


Non-Performing Loan Officer (2009-2011)


  • Oversaw delinquent mortgage loan portfolios worth €180M, implementing repayment plans that reduced non-performing loans by 20%.


Mortgage Loan Officer(2007-2009)


  • Evaluated 200+ loan applications, ensuring an 95% approval rate with risk mitigation.


Customer Service Officer (2005-2007)


  • Assisted 20+ daily clients, ensuring efficient redirection and reducing wait times by 20%.
  • Facilitated issuance of 1,000+ credit/debit cards and €1M+ in loans, helping clients access financial solutions.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.

Education

MBA - Business Administration For Engineers

Hellenic Mediterrenean University(HMU), Heraclion,Crete
02.2022 - 12.2024
  • Completed Coursework: Managerial Economics, Marketing, Management & Leadership, Business Statistics, Project Management, Innovation and Entrepreneurship, Decision Making and Risk Analysis in a Business Environment, Research Methodology, Finance, Management Information Systems

Bachelor of Science - School of Mining And Metallurgical Engineering

National Technical University of Athens(NTUA), Athens
04.2001 -

Skills

Customer Service & Client Relations

Timeline

Datacamp AI Fundamentals Track

04-2024
Financial Project Coordinator - Xrisemma SA Real Estate Company
04.2022 - 10.2022
Hellenic Mediterrenean University(HMU) - MBA, Business Administration For Engineers
02.2022 - 12.2024

Fundamentals of Project Planning and Management | University of Virginia Darden School of Business

09-2018

License to Practice as a Mining and Metallurgical Engineer from the Technical Chamber of Greece (TEE)

07-2014

Provision of Investment Advice ( Type B,Bank of Greece)

06-2013

Reception and Transmission of Orders in Derivative Products (Type A2, Bank of Greece)

12-2012

Reception and Transmission of Orders in Transferable Securities (Type A1,Bank of Greece)

09-2011
Banking & Financial Services Professional - Eurobank SA
10.2005 - 12.2020
National Technical University of Athens(NTUA) - Bachelor of Science, School of Mining And Metallurgical Engineering
04.2001 -

Certification

Datacamp AI Fundamentals Track

Software

Microsoft Word: Advanced formatting, document automation, mail merge, templates

Microsoft Excel: Data analysis, pivot tables, Power Query, Power Pivot, formulas, charts

Microsoft PowerPoint: Professional presentations, animations, slide design, data visualization

Microsoft Power Bi

Jira

IBM AS-400

Altamira

Galaxy Hospitality Suite

Zoho CRM

Microsoft Teams, Zoom, Google Meet, Slack

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Greek
Native language
English
Proficient
C2
German
Intermediate
B1
Italian
Elementary
A2
French
Intermediate
B1

Interests

Tech

Traveling

Photography

Hiking

Additional Experience

  • Administrative Assistant (Short-term Contract) | Rogerson Yachting (05/2024 – 08/2024) – Provided customer support, managed inventory, and optimized document workflows.
  • Reception Clerk |(Short-term Contract) Preveza Marina (04/2021 – 07/2021) – Managed reservations, invoicing, and customer inquiries in a fast-paced hospitality environment.
Aleka ChelidoniRetail Operations & Financial Management Professional