Alex Tatarinov

1. Actively managed corporate apple gear using Jamf Pro
-Including patch management, Pre-stage, configurations and more.
- Migrated patch management from Installomator to Jamf native patching via mac apps
- Created numerous policies that support the business function on a daily basis
-Utilized bash scripting in order to complete many of the above as Jamf primarily uses the bash shell command language for its functions

2. Supported employees across multiple time-zones (US, Europe, Asia)
3. Utilized Jira to manage the IT Helpdesk
-Have designed multiple workflows that support most of the helpdesk functions such as: Starters, Leavers, Maternity/Paternity leaves, contractors based on their access needs and many more.

4. Managed IT stock on premises
- I have actively managed IT stock including a fleet of more than 200 Macbooks, monitors and peripheral equipment, all managed via multiple systems to ensure quality of service and constant hardware availability.

5. Hosted new hire IT onboarding
- Inducted newcomers within Allwyn's systems all according to the IT service agreements.
6. Administer various IT SaaS systems.
- Primarily administered licensing and SSO authentication

7. GitHub user management including repo creation via terraform
- Having over 400 contributions in 2024 and 238 in 2023 I have actively been supporting developers by creating new repositories for games, editing access and troubleshoot whenever needed.
This is just the tip of the IT function Iceberg

In January of 2024 I've been promoted from a Junior to a Mid-Level IT Support Engineer (Grade 2).

Junior Systems Support Engineer Role in Cloud & Infrastructure Department.
-Assisted in the Migration of several companies to the cloud (M365)
-Assigned the appropriate licensing for end users
-Managed users & computers via MS AD on premises
-Assisted in the creation and implementation of a new local domain
-Assisted in the Migration of several departments to new offices
-Created new domain users & mailboxes on Hybrid Exchange & M365
-Configured local machines for users
-Troubleshooted & communicated with Internet Providers about Network Issues
-Level 1-2 Support for clients through a ticketing system (MS Dynamics)
-Supported Client users on premises & remote
-Created Cisco Anyconnect VPN profiles for users