Fitness and Nutrition
Alexander Maniateas
Computer Science Student
Athens
Summary
Dynamic Agency Manager with a proven track record at Teleperformance, enhancing customer loyalty through empathetic service and effective problem-solving. Skilled in operations management and KPI tracking, I successfully increased agency revenue by implementing innovative sales strategies and fostering strong community relationships, ensuring personalized client care and satisfaction.
Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Agency Manager
Self-employeed
01.2022 - 08.2024
- Increased agency revenue by implementing effective sales strategies and coaching team members on best practices.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Fostered strong relationships with community partners, participating in local events to increase brand awareness and promote the agency''s commitment to customer satisfaction.
- Managed a diverse portfolio of clients, ensuring personalized service and appropriate coverage based on individual needs.
Digital Content Creator
Self-employeed
10.2023 - 03.2024
- Developed visually appealing graphics for social media, resulting in higher engagement rates.
- Analyzed performance metrics of digital content, identifying areas for improvement and adjusting strategies accordingly.
- Utilized a variety of multimedia formats in digital storytelling efforts to increase reader interest.
- Produced high-quality video content that effectively communicated brand messaging and increased viewership.
- Implemented targeted keyword research strategies that boosted organic search rankings significantly.
Customer Service Representative
Teleperformance, Greece
10.2020 - 12.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Computer Science - Computer Science
Metropolitan College
Athens 04.2001 -
MBA - Business Administration
University of The Aegean
Chios 04.2001 -
Skills
Operations management
Marketing management
Budgets
Agency operations
Customer service management
Schedule management
KPI tracking
Data management
Administrative management
Teamwork and collaboration
Customer service
Problem-solving
Team leadership
Websites
Interests
Playing Musical Instruments
Software Development
Martial Arts
Timeline
Digital Content Creator
Self-employeed
10.2023 - 03.2024
Agency Manager
Self-employeed
01.2022 - 08.2024
Customer Service Representative
Teleperformance, Greece
10.2020 - 12.2023
Bachelor of Computer Science - Computer Science
Metropolitan College
04.2001 -
MBA - Business Administration
University of The Aegean
04.2001 -
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