Alexandra Houlaki
Athens
Summary
Born in1996. Reliable employee offering excellent communication and problem solving skills.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
3
3
Certifications
4
4
Languages
Work History
KYC Officer
Teleperformance
Athens
10.2021 - Current
- Checking documents, including financial documentation verifying accounts.
- Analyzing data ensuring fraud prevention.
Costumer Support Agent
Teleperformance
Athens
03.2020 - 10.2021
- Answered constant flow of customer calls, chats and e-mails with minimal wait times.
- Provided information regarding charge accounts and loyalty programs to costumers.
Food Manager
Skinosummer
Chios
05.2018 - 08.2018
- Organized and oversaw food service on resetting tables and relaying orders to cooks.
- Integrated service and team management strategies to boost business profits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
Actress
2510
Athens
03.2018 - 05.2018
- Captured audience by channeling and exhibiting emotions.
- Studied and rehearsed role from scripts to interpret and memorize lines and cues.
- Learned scripts to understand characters' relationships and develop role interpretations.
Sailing Crew
Aegean Rally
06.2017 - 06.2017
- Increased customer satisfaction by resolving issues.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Sailor
Aegean Regatta
08.2006 - 08.2012
- Calculated sightings of land by using devices.
- Completed routine cleaning and sanitization of vessel and equipment.
- In charge of ship's anchor.
Education
Turkish And Modern Asian Studies -
National Kapodistrian University
Athens 09.2014 - Current
Skills
Racing experience
Certification
Sailing diploma
Accomplishments
- Youth Policy and Action - Philippines
- SAFIA
- Think globally act locally - Bulgaria
- European Youth Weeks - Germany
- AIESEC
- "Dromoi Zois"
Erasmus+ program for job shadowing of political leaders concerning youth policy. It lasted one month.
I was chosen after an interview as Special Partner
Youth exchange program that lasted 10 days concerning the relationship of young people with sports.
Erasmus+ Program that lasted 2 weeks
I completed a semester as a volunteer.
Delivered courses voluntarily to children
Timeline
KYC Officer
Teleperformance
10.2021 - Current
Costumer Support Agent
Teleperformance
03.2020 - 10.2021
Food Manager
Skinosummer
05.2018 - 08.2018
Actress
2510
03.2018 - 05.2018
Speedboat certificate
11-2017
Sailing Crew
Aegean Rally
06.2017 - 06.2017
Driver's license
02-2015
Turkish And Modern Asian Studies -
National Kapodistrian University
09.2014 - Current
Sailing diploma
06-2014
Sailor
Aegean Regatta
08.2006 - 08.2012
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance