ALEXANDRA KOKA
ATHENS,GREECE
Summary
Aviation industry leader with a decade of experience, excelling in project management and process design. Expertise in CRM systems enhances ability to implement strategic initiatives that drive business growth. Committed to delivering measurable results and value in fast-paced settings.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work history
Sales Systems & Processes Lead
Aegean Airlines
Athens, Attica
06.2024 - 12.2025
- Advanced to strategic role managing sales operations, driving efficiency and improving customer experiences.
- Led initiatives to enhance sales systems and tools, increasing operational effectiveness.
- Managed team of 5 with emphasis on performance tracking and professional growth.
- Oversaw implementation and enhancement of CRM and sales platforms, streamlining workflows.
- Collaborated with internal teams and vendors to refine sales tools, aligning with market demands.
- Established best practices for sales execution and performance reporting, ensuring consistency.
Senior Indoor Sales in EMEA
Aegean Airlines
Athens, Attica
01.2021 - 04.2024
- Enhanced sales processes and drove customer success across EMEA markets.
- Oversaw diverse portfolio of over 30 key accounts in Nordics and Central Europe.
- Built strong client relationships through tailored solutions that optimised sales processes.
- Adapted strategies to align with market dynamics, exceeding performance targets.
Indoor Sales Germany & Austria
Aegean Airlines
12.2018 - 12.2021
- Contributed to customer engagement within the German market.
- Transitioned to a strategic position, utilizing in-depth knowledge of the German market and its business culture.
- Customized sales strategies based on language proficiency and market insights to improve customer alignment and engagement.
International Group/Help sales support
Aegean Airlines
09.2016 - 11.2018
- Utilized expertise in the German market to tailor sales strategies that resonated with local businesses, ensuring alignment with their unique needs.
- Effectively managed and reported on group sales from various international markets, negotiating competitive airfare and contract terms to drive revenue growth.
- Leveraged in-depth German market knowledge to adapt sales approaches and meet regional demands.
- Managed international sales activities, negotiating airfare, offers, and contracts to maximize profitability.
Reservations Department
Aegean Airlines
Athens, Attica
04.2014 - 09.2016
- Optimised sales processes to improve customer experience across various markets.
- Managed multiple client accounts, delivering personalised service and support.
- Achieved sales targets through effective utilisation of GDS systems, including Amadeus.
English & German Language Teacher
Private language school and tutoring
10.2011 - 05.2012
- Delivered structured lessons from beginner to proficiency levels in both English and German.
- Prepared students for internationally recognized proficiency exams (e.g., Cambridge, Goethe-Zertifikat).
- Tailored teaching methods to suit individual learning styles and goals.
- Cultivated strong communication and intercultural skills through language instruction.
Education
Bachelor of Arts - Department of Foreign Languages, Translation & Interpreting, DFLTI
Ionian University
Corfu 09.2006 - 09.2013
Bachelor of Arts - Language Interpretation & Translation
Johannes Gutenberg-Universität Mainz Germersheim
Mainz, Germany 09.2008 - 07.2009
Bachelor of Science -
University of Saarbrücken
Saarbrücken, Germany 09.2010 - 02.2011
MBA -
Athens University of Economics & Business
Athens, Greece 09.2021 - 11.2024
Skills
- Results-Driven
- Strategic Account Planning
- Cross-Selling
- Project Management
- CRM
- B2B Sales
- Strategic planning
- Leadership
- Process design expertise
Websites
Languages
English
Fluent
German
Advanced
Spanish
Elementary
Hobbies
Pilates, Bridge, Travelling
Certification
ESG
Affiliations
- Pilates
- Travelling
- Bridge
References
References available upon request.
Timeline
Sales Systems & Processes Lead
Aegean Airlines
06.2024 - 12.2025
MBA -
Athens University of Economics & Business
09.2021 - 11.2024
Senior Indoor Sales in EMEA
Aegean Airlines
01.2021 - 04.2024
Indoor Sales Germany & Austria
Aegean Airlines
12.2018 - 12.2021
International Group/Help sales support
Aegean Airlines
09.2016 - 11.2018
Reservations Department
Aegean Airlines
04.2014 - 09.2016
English & German Language Teacher
Private language school and tutoring
10.2011 - 05.2012
Bachelor of Science -
University of Saarbrücken
09.2010 - 02.2011
Bachelor of Arts - Language Interpretation & Translation
Johannes Gutenberg-Universität Mainz Germersheim
09.2008 - 07.2009
Bachelor of Arts - Department of Foreign Languages, Translation & Interpreting, DFLTI
Ionian University
09.2006 - 09.2013