Alexandra Mantopoulou
Athens
Summary
Experienced waitress with 5 years working in busy restaurant and bar settings. Committed to providing excellent customer service with enthusiasm and great attitude.
Overview
3
3
years of professional experience
Work History
Bar Waitress
Bakkhos Resto Bar
06.2023 - 10.2023
- Greeted customers in bar area of busy, fast-paced restaurant with energy and enthusiasm.
- Performed opening and closing duties within bar area according to schedule.
- Took drink and food orders, detailed new menu items and specials and recommended add-ons.
- Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
- Assisted bartenders with washing of glasses and bar equipment when unusually busy.
- Handled complaints and questions relating to drinks or food promptly.
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Communicated with guests to record orders and assess needs.
Barista
Langano Espresso Bar
01.2023 - 05.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Private Villa Services
Tiziano Private Chef
06.2022 - 10.2022
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Increased customer service ratings through personable service.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
Barista
M.E.C ( Mediterranian Exhibition Center )
09.2020 - 06.2022
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
Restaurant Waitress
Cactus Beach Bar/ Restaurant
05.2021 - 09.2021
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Cultivated warm relationships with regular customers.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
No Degree - Sociology
National And Kapodistrian University of Athens
AthensSkills
- Systems Evaluation
- Dining Customer Service
- Price Memorization
- Safe Food Handling
- Table Setting Arrangements
- Restaurant Operations Management
Volleball
My hobby , my passion since I was 13 years old is Volleyball
Languages
Greek, Russian
Native language
English
Proficient
C2
Timeline
Bar Waitress
Bakkhos Resto Bar
06.2023 - 10.2023
Barista
Langano Espresso Bar
01.2023 - 05.2023
Private Villa Services
Tiziano Private Chef
06.2022 - 10.2022
Restaurant Waitress
Cactus Beach Bar/ Restaurant
05.2021 - 09.2021
Barista
M.E.C ( Mediterranian Exhibition Center )
09.2020 - 06.2022
No Degree - Sociology
National And Kapodistrian University of Athens
Similar Profiles
Sattaiahnarayan TankariSattaiahnarayan Tankari
Executive Chef at Rigan Resto Bar & RestaurantExecutive Chef at Rigan Resto Bar & Restaurant
Nikola MoscardelliNikola Moscardelli
Restaurant Waiter at Salute Resto + BarRestaurant Waiter at Salute Resto + Bar
Renée LamarcheRenée Lamarche
Serveuse chargée de la préparation et du service des boissons au bar at Resto-bar HélèneServeuse chargée de la préparation et du service des boissons au bar at Resto-bar Hélène