Alexandre Athanassopoulos
Operations Supervisor
Athens
Summary
Empathetic, people-focused leader with Professional Scrum Master II (PSM II) certification and 8+ years of experience guiding high-performing teams in content moderation and customer support. Proven track record in driving operational excellence, delivering value in fast-paced, high-pressure environments, and fostering team growth through servant leadership. Skilled in Agile methodologies, facilitation, continuous improvement, project coordination, and quality assurance. Passionate about building self-managing teams, strengthening collaboration, and applying Agile principles to deliver impactful, high-value products.
Overview
9
9
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Operations Supervisor
Teleperformance
09.2020 - Current
- Led cross-functional teams of content moderators, ensuring adherence to KPIs and qualitative standards while maintaining a high-performance culture.
- Facilitated weekly business review presentations (WBR) to communicate operational results and improvement strategies to clients and senior leadership.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Implemented quality control systems to reduce errors, resulting in increased client satisfaction rates.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Supervisor / Trainer
Teleperformance
09.2016 - 09.2023
- Conducted operational trend analysis to identify call drivers and develop targeted solutions, increasing efficiency and customer satisfaction.
- Partnered with HR, QA, and WFM teams to optimize recruitment, quality metrics, and workforce scheduling for maximum performance.
- Created and implemented strategies to exceed KPI targets and improve both qualitative and quantitative performance metrics.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Coached employees on best practices, providing constructive feedback to support their professional growth.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
Education
Bachelor's Degree in Applied Foreign Languages - Infocom
Université Lille 3
01.2018
BSc (Hons) - Music Technology
University of East London
01.2016
D.A.E.U.-A (Access Diploma for International University Studies) - undefined
Bobigny Université Paris 13
01.2012
Skills
Operations management
Performance monitoring
Compliance management
Root-cause analysis
Team Training
KPI tracking
Productivity management
Sprint planning
Agile coaching
Agile metrics tracking
Retrospective analysis
Scrum processes
Interpersonal communication
Certification
Professional Scrum Master II (PSM II) – Scrum.org (2025)
Timeline
Operations Supervisor
Teleperformance
09.2020 - Current
Supervisor / Trainer
Teleperformance
09.2016 - 09.2023
BSc (Hons) - Music Technology
University of East London
D.A.E.U.-A (Access Diploma for International University Studies) - undefined
Bobigny Université Paris 13
Bachelor's Degree in Applied Foreign Languages - Infocom
Université Lille 3
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