Alexandros Lafazanis
Hospitality Employee
Nea Vrasna
Summary
Adept of enhancing guest experiences , leveraged POS system and expertise and exceptional interpersonal skills at Avant Mar Paros Hotel 5* to significantly improve service efficiency and customer satisfaction. My proactive approach to guest needs underscores my commitment to excellence in hospitality.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Beach Bar Waiter
Avant Mar Paros Hotel 5*
Paros , Greece, Nomos Kykladon
04.2024 - 10.2024
- Supported waitstaff by promptly clearing plates, refilling drinks and attending to any additional requests from guests.
- Coordinated with host staff regarding brach table assignments for optimal sunbed arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods
Beach Bar Waiter
Assamaris Hotel 3*
Asprovalta , Greece, Thessaloniki
04.2016 - 10.2018
- Contributed to efficient restaurant operations by assisting in bussing sunbeds during peak hours.
- Contributed positively to the overall workplace culture through proactive communication, problem - solving and a commitment to continuous improvement.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Education
Bachelor of Science - Political Science And Government
Democritus University of Thrace
Komotini, Greece 10.2014 - 10.2018
Skills
- POS system expertise
- Customer - oriented Wait Staff Member with experience in service industry Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws
- Guest seating arrangements
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction
- Demonstrated proficiency in using Micros for accurate order processing and payment handling
Timeline
Beach Bar Waiter
Avant Mar Paros Hotel 5*
04.2024 - 10.2024
Beach Bar Waiter
Assamaris Hotel 3*
04.2016 - 10.2018
Bachelor of Science - Political Science And Government
Democritus University of Thrace
10.2014 - 10.2018
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