Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Eligibility
Career goals
Hobbies and Interests
Bartender

Alexandros Naos

Corfu,22

Summary

Dynamic Customer Service Advisor with exceptional problem-solving abilities and a strong commitment to customer satisfaction. Expertise in addressing diverse customer inquiries, delivering effective solutions, and nurturing positive relationships that enhance client loyalty. Demonstrated proficiency in clear communication and time management, ensuring a seamless and enjoyable customer experience. Dedicated to upholding high service standards while actively contributing to team objectives and overall success.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Bartender

Mythos KAIRABA 5-Star Hotel
03.2025 - Current
  • Crafted innovative cocktails to enhance customer satisfaction and drive repeat business.
  • Trained new staff in beverage preparation techniques and customer service protocols.
  • Managed inventory levels, ensuring timely ordering and minimizing waste.
  • Streamlined bar operations by implementing efficient workflow processes during peak hours.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Front Desk Supervisor

Nuevo Vista Boutique Hotel-Greece
06.2024 - 2024
  • Front desk operations, First point of contact, Customer Service Standards

Volunteer Staff

TEDxHelsingborg-Sweden
09.2023 - 10.2023

Waiter's Assistant

This & That
05.2023 - 08.2023
  • Assisted servers in delivering food and beverages to customers, ensuring timely service.
  • Supported dining room operations by setting up and maintaining cleanliness of tables and utensils.
  • Collaborated with kitchen staff to streamline order processing and minimize wait times for guests.
  • Provided exceptional customer service by addressing guest inquiries and resolving concerns promptly.

Customer Service

Bebis Restaurant-Greece
06.2021 - 09.2022
  • Customer Service, Till Service, Delegating Jobs, Weekly-Sunday Hours 12 (7 days a week)
  • Boosted company reputation, providing exceptional customer service during high-pressure situations.
  • Enhanced customer loyalty through exceptional customer service and personalized recommendations.
  • Provided excellent customer service, fostering trust and loyalty among salon clientele.
  • Developed strong relationships with clients through exceptional customer service skills.

Customer Service Representative

LiVE LOUNGE
10.2021 - 2022
  • Till Service, Table Service, Cleanliness, Bar Stock, Weekly Hours 10 (3 days a week), Part-Time
  • Managed customer complaints with professionalism, ensuring timely resolutions.
  • Coordinated with team members to streamline service processes during peak hours.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Master’s Degree - Msc Sustainable Service Management

Lund University
01.2025

Bachelor's - Business & management

Cardiff Metropolitan University
01.2022

Skills

  • Customer Service Management
  • Hospitality Management and Front Desk Supervision
  • Rapid Learning Ability
  • Cash Register Management
  • Team coordination
  • Hospitality services
  • Communication excellence
  • Time management
  • Microsoft office suite
  • Multitasking efficiency
  • Administrative skills
  • Customer service orientation
  • Administration

Certification

  • IELTS Academic (International English Language Testing System), 09/2019
  • State Certificate in Language Proficiency, 09/2016

Languages

Greek
First Language
English
Proficient
C2
Swedish
Beginner
A1

Timeline

Bartender

Mythos KAIRABA 5-Star Hotel
03.2025 - Current

Front Desk Supervisor

Nuevo Vista Boutique Hotel-Greece
06.2024 - 2024

Volunteer Staff

TEDxHelsingborg-Sweden
09.2023 - 10.2023

Waiter's Assistant

This & That
05.2023 - 08.2023

Customer Service Representative

LiVE LOUNGE
10.2021 - 2022

Customer Service

Bebis Restaurant-Greece
06.2021 - 09.2022

Bachelor's - Business & management

Cardiff Metropolitan University

Master’s Degree - Msc Sustainable Service Management

Lund University

Eligibility

Yes

Career goals

  • Secure an internship or entry-level position with a focus on tourism or management. This will allow me to apply my academic knowledge in real-world settings and build a professional network.

Hobbies and Interests

  • basketball
  • hiking
  • reading
  • music
  • games

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Alexandros Naos