Alexandros Pantechis
Athens,I
Summary
Dynamic leader with a proven track record at Casu Athens, adept in staff management-development and customer service excellence. Spearheaded team leadership initiatives, enhancing team productivity and customer satisfaction. Skilled in problem-solving and schedule preparation, consistently achieving financial and operational targets while fostering professional relationships.
Overview
8
8
years of professional experience
Work History
Manager
Casu Athens
Athens
11.2023 - 07.2024
- Responsible for hiring, training, and evaluating staff.
- Scheduling shifts and ensuring there is sufficient staff to meet needs.
- Overseeing cleanliness and organization of establishment to provide comfortable and welcoming environment.
- Monitoring store's budget and financial performance.
- Managing cash registers, checking, and recording daily transactions (sunsoft system).
- Ensuring compliance with health and safety regulations, as well as hygiene standards.
- Developing and implementing marketing strategies to attract customers.
- Responsible for procurement (communication, management, price negotiation).
- Proposing changes and adjustments to menu.
- Ensuring space is kept clean and well-maintained.
- Effectively handling customer complaints and approaching them in a friendly manner & creating a welcoming atmosphere.
Manager
Ciel Athens
Athens, Attica
02.2020 - 10.2023
- Ensuring optimal store operations.
- Scheduling staff according to needs. Participating in staffing, training, evaluation, and development of store employees. Ensuring proper workplace relations, health and safety standards for both staff and customers, and overseeing work results of store personnel by providing direction and guidance.
- Monitoring availability of merchandise and services, maintaining adequate stock levels. Proper management of merchandise by implementing systems and security measures: stock management, expiration date control, etc. Responsible for accuracy of prices in store (product costing, catalog formulation and creation), and optimal presentation of products and promotional activities, with aim of maximizing sales.
- Providing high level of direct and indirect customer service in the store. Organizing space, resolving issues, and handling complaints.
- Managed and motivated employees to be productive and engaged in work
Service A'
Ciel Athens
Athens
05.2019 - 01.2020
- Provided exceptional service to clients, fostering strong relationships and repeat business.
- Increased team productivity with effective communication and collaboration strategies.
- Greeting and seating customers. Taking orders and providing information about menu. Serving food and drinks to customers.
- Understanding various drinks, recipes, and preparation techniques. Offering information and recommendations to customers about drinks.
- Ensuring accurate billing and handling of cash and credit transactions.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Bartender - Service A'
Balux Cafe: The House Project , Balux Seaside
08.2016 - 04.2019
- Served high customer volumes during special events, nights, and weekends
- Contributed to positive work environment through effective teamwork and communication with colleagues
Education
High School Diploma -
2nd General High School, Kamatero
Athens, Greece 04.2001 -
No Degree - Marketing And Communication
Athens University of Economics And Business
Athens, Greece 04.2001 -
Skills
Team Leadership
Staff Management-Development
Schedule Preparation
Problem-solving abilities
Customer Service
Team building-Relationship Building
Professionalism
Languages
Greek
Native language
English
Advanced
C1
French
Intermediate
B1
Timeline
Manager
Casu Athens
11.2023 - 07.2024
Manager
Ciel Athens
02.2020 - 10.2023
Service A'
Ciel Athens
05.2019 - 01.2020
Bartender - Service A'
Balux Cafe: The House Project , Balux Seaside
08.2016 - 04.2019
High School Diploma -
2nd General High School, Kamatero
04.2001 -
No Degree - Marketing And Communication
Athens University of Economics And Business
04.2001 -
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