Alexandros Papadakis

• Installed and configured software and hardware.
• Assisted in network maintenance, ensuring smooth connectivity for all users.
• Collaborated with IT team to successfully complete large projects within strict deadlines.
• Responded to queries on phone, via email or through IT ticketing system.
• Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Patched software and installed new versions to eliminate security problems and protect data.
• Diagnosed and troubleshot hardware, software and network issues.
• Created user accounts and assigned permissions.
• Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
• Installed, configured and maintained computer systems and network connections.
• Identified issues, analyzed information and provided solutions to problems.

My responsibilities are:

• Troubleshooting on computer systems etc (Hardware & Software)
• ERP consultation and troubleshooting (Epsilon ERP software, Megasoft, Softone)
• Sales Management (Stock Management, Promotion, Orders & Payments)
• Website Designer
• Secretarial support (Customer Service, Sales, Appointment and Task Management)

I design and deliver from scratch fully factional websites, promotional pages, e-shops including hosting solutions, SEO, promotional ads etc

• Engaged with clients to plan and optimize site issues and queries.
• Boosted website traffic by implementing search engine optimization strategies and techniques.
• Provided security maintenance and patching on website interface to maintain viability after launch.

I have designed and participated on designing of over 80 websites including e-shops and promotional webpages