Alexandros Tsapakidis

The Inclusive Collection by Hyatt is currently managing 2 properties in Greece on the islands of Corfu and Zakynthos. Dreams Corfu Resort & Spa (https://www.hyatt.com/en-US/hotel/greece/dreams-corfu-resort-spa/drcfu) AluaSoul Zakynthos (https://www.hyatt.com/en-US/hotel/greece/aluasoul-plagos-beach/aszak)

For the 2024 season we are introducing the first Zoetry in Greece, Zoetry Halkidiki is planned for a mid 2024 opening.

• Formulate and execute comprehensive commercial strategies aligned with overall business goals and objectives. Responsible for overall revenue of hotels.
• Developing top-line budgets and forecasts across all hotels, considering diverse revenue streams such as Rooms and F&B.
• Work closely with General Managers and Finance teams to ensure that profits align with overall targets, including TGOP and EBITDA • Foster strong relationships with various stakeholders, including owners, hotel teams, and Hyatt support teams.
• Leading and inspiring team of Commercial Managers and support staff across multiple hotels. Provide guidance on career development, training, and succession planning.
• Up to date with industry trends, economic conditions, and evolving market dynamics.
• Leading Revenue , Marketing, PR and Distribution teams.
• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.

• Consulting on new or existing hospitality projects
• Hotel operations, cost reduction in overall operation, pre-opening, revenue management, catering and improving/developing Operational Standards (SOP's) for all departments.

• Part time instructor for Hospitality, delivering courses for In-House Events and Event Operations
• Online facilitation of classes and assessments.

• Identifying new business opportunities within education and events department by market research, preparing and delivering presentations to potential customers both on video conferencing and face to face
• Market Analysis: Research and analyze various training opportunities within our scope of work (Legal)
• Strategic planning: Planning new conference themes, creating proposals and communicating with key stakeholders

• New Business Development: Increasing revenue sources by implementing new projects, on property
• Managing Change: Adapting product and pricing of various segments to adapt to new ADR strategies
• Strategic planning: Planning Actions for full year, per segment monthly
• Leadership & mentoring: Managing team of 4 employees and training 2 new recruits
• Market Analysis: Research and analyze new products, pricing and services of competition.

• Hiring: Recruit a team of 2 Event Sales Managers, 2 Sales Executives and one Sales Coordinator
• Market research: Research and analyze new products, pricing and services of competition
• Best practices & benchmarking: Set-up departmental Standard Operating Procedures
• Management: Managing all internet RFP channels, Meeting Broker, Cvent and others
• Strategic planning: Develop revenue strategies with the Director of Revenue, to best adopt and penetrate the market
• Corporate administration: Sales Calls at Corporate accounts, potential analysis for each account and contracting.

• Pre-Opening stage
• Hiring: Recruit a team of 2 Event Sales Managers, 2 Sales Executives and one Sales Coordinator
• Market research: Research and analyze new products, pricing and services of competition
• Best practices & benchmarking: Set-up departmental Standard Operating Procedures
• Management: Managing all internet RFP channels, Meeting Broker, Cvent and others
• Strategic planning: Develop revenue strategies with the Director of Revenue, to best adopt and penetrate the market
• Corporate administration: Sales Calls at Corporate accounts, potential analysis for each account and contracting
• Normal Operation
• Multi-site operations & performance optimization: Involved in many projects to improve customer care and cut cost
• Risk management & guest champion: Encourage calculated risk-taking to generate incremental revenue and deliver excellent guest service
• Leadership & consensus building: Regular one to one meetings with team members to discuss KPIs and personal development
• Achievements: Achieved 100% of KPOs for 2014
• Achieved 100% of KPOs for 2015
• IHG Club 10 for 2014 and 2015.