ALEXIOS NIKOLAOS KAKOLYRIS

February 2022 -November 2023

-Food and Beverage Manager Assistant Manager , Marbella Collection Hotels

• Supervising daily all the 12 outlets of the hotel .

• Developed ongoing training initiative to improve beverage knowledge of serving employees.

• Maintained highest standards for beverage quality and service.

• Managed bar and wait staff and directed hiring program

Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.

April 2021 - November 2021 Atlantica Grand Mediterraneo 5* - Food and Beverage Manager, Corfu , Greece

• Responded to customer complaints, addressing concerns and distress with amicable interactions.

• Oversaw proper disposal of unused and tainted beverage stock, adhering to related health and safety guidelines.

• Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.

• Conducted hands-on training in use of covid-19 shield, demonstrating proper technique and safety protocols.

• Developed ongoing training initiative to improve beverage knowledge of serving employees.

• Maintained highest standards for beverage quality and service.

• Managed bar and wait staff and directed hiring program.

• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.

• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.

• Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.

• Resolved customer complaints involving food or beverage quality and service.

• Organized the Live acts of the hotel

• Organized the wedding receptions

• Made spot checks with the cooperation of our Cost control manager

• Had strong cooperation with our purchase manager to ensure that our external cooperators bring to us the products we want in the quality we want .

• Daily contact with our Executive Chef to ensure we can satisfy all demands of our guests concerning their nutrition habits

• Daily contact with Maitre and Bar Manager for discussing and solving complaints from our guest

• Organized with our HR department all the arrivals and departures of trainees and also monitoring their progress .

• Supervise the 3 bars and 3 restaurants of the hotel

• Cooperated with our quality manager to take certification to

-HACCP

-ISO 19000/22000/9000

-TRAVELIFE

March 2019 - July 2021 Atlantica Dreams Resort and Spa 5* - Food and Beverage Manager, Rhodes , Greece

• Promoted to Food and Beverage Manager

• Had participation in general operation of the hotel with guidelines from my Hotel Manager and Operations Manager

• Had strong cooperation with our Reception Management concerning our late arrivals making sure our guests have a smooth arrival and help them not only with their meal options but also the transfer to their rooms

• Supervised the 6 restaurants and 8 bars of the hotel making sure we maintain the highest standards for food and beverage quality and service

• Organized with our wedding coordinator all the wedding receptions

• Made spot checks with the cooperation of our Cost control manager

• Had strong cooperation with our purchase manager to ensure that our external cooperators bring to us the products we want in the quality we want .

• Daily contact with our Executive Chef to ensure we can satisfy all demands of our guests concerning their nutrition habits

• Daily contact with Maitre and Bar Manager for discussing and solving complaints from our guest

• Organized with our HR department all the arrivals and departures of trainees and also monitoring their progress .

• Duty manager shifts according to our programe made by our Hotel Manager

• Cooperated with our quality manager to take certification to

-HACCP-ISO 19000/22000/9000

-TRAVELIFE

-GREEK BREAKFAST

• Managed bar and wait staff and directed hiring program.

• Maintained exhaustive knowledge of beverage flavor profiles, nutritional information, allergens and alcoholic content.

• Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties.

• Responded to customer complaints, addressing concerns and distress with amicable interactions.

April 2018 - November 2018 Atlantica Dreams Resort and Spa 5* - Maitre D', Rhodes , Greece

• New Hotel opening 2018

• Hired as Main Restaurant Manager

• With cooperation and guidelines from the Food an beverage Manager through the season promoted to Maitre D' and supervised all 6 restaurants of the hotel .

• Supervision of mini bar employees and also the VIP treatment or our guests

• Totals supervision of working schedule of all restaurants

• All stocktaking listing made by both Food and Beverage Manager and myself in the first opening season due to lack of Cost Control Position

April 2014 - November 2017 Louis Corcyra Beach 4* Premium Collection - Food and Beverage Assistant Manager, Corfu , Greece

• Supervised all food and beverage outlets of the hotel .Hotel consisted of 3 restaurants and 3 bars .

• Quality check spot controls ensuring all ISO and HACCP procedures are made correctly

• Total Supervision of the bars /menu creation/ staff hiring and training

• Made all the arrangements under the guidelines of my Hotel Manager about the stocking and order of all short term disposables of the season

• Manager of the hotels Japanese restaurant

• Supervision in the trainees of the hotel and obligation to train them according to the standards of the hotel .

• Allocation of rooms of trainees

• Collaboration with every animation team to help them with all daily activities which satisfied our guests and monitoring the live acts and shows of the hotel .

• Collaboration with Executive Chef for monitoring the food menus and labeling and made the necessary changes if necessary .

• Collaboration with our third party contractors concerning the maintenance and problem solving for our equipment(coffee machines ,post mix etc)

• Duty Management responsibilities

• Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.

• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.

• Cooperated with our food and beverage manager to take certification to

-HACCP-ISO 19000/22000/9000

-TRAVELIFE

-GREEK BREAKFAST

February 2014 - April 2014 Louis Imperial Beach 4*( Premium Collection ) - Food and Beverage Trainee Management , Paphos , Cyprus

• Trainee Management to all hotel outlets . This was a pioneer move at the time from Louis Company . We had daily contacts with all managers in the hotels and we had a general idea from each department and its difficulties . The base though was in food and beverage section . Louis Company at that time was trying to recruit new people with dreams that later in the future would have become part of their philosophy .

July 2013 - October 2013 Louis Primasol 4*(former Iberostar) - Receptionist B/Night Auditor, Corfu , Greece

• Worked all shifts of reception including the night audit one

• Confirmed appointments, communicated with clients and updated client records.

• Scheduled and confirmed appointments and meetings for senior management team.

• Directed incoming calls to internal personnel and departments, routing to best-qualified department.

• Kept reception area clean and neat to give visitors positive first impression.

• Provided clerical support to company employees by copying, faxing and filing documents.

• Monitored and screened visitors to verify accessibility to inter- office personnel.

• Responded to inquiries from callers seeking information.

• Answered phone promptly and directed incoming calls to correct offices.

• Maintained building security by monitoring logbook and issuing

April 2011 - July 2013 Grecotel Eva Palace 4* - Room Service Server

/Assistant Waiter/Waiter , Corfu , Greece

• Worked with POS system to place orders, manage bills and handle complimentary items.

• Cultivated warm relationships with regular customers.

• Bussed and reset tables to keep dining room and work areas clean.

• Used slow periods to restock supplies, ice, trays and delivery bags.

• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

• Answered customers' questions, recommended items and recorded order information.

• Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.

• Cleared dishes, trays and carts from rooms with discretion and professionalism.

• Prepared special services for guests such as honeymoon and other romantic packages.

• Used downtime to get ahead of support work such as folding napkins, wrapping silverware and polishing glasses.

• Restocked supplies to keep team efficient and ready for guests' orders.

• Kept work environments, equipment and trays clean and sanitized for guests.

• Maintained customer satisfaction by clarifying questions about orders and specialty items.

• Used cash registers and credit card machines to cash out customers.

• Supervised restocking of salad bar and buffet for lunch and dinner service.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.

• Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.

• Folded napkins and prepared silverware sets to provide

• Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.

July 2009 - October 2011 Louis Iberostar 4* - Receptionist Trainee, Corfu , Greece

• Increased training efficiency by working closely with supervisor and coworkers, asking questions, and giving honest, detailed feedback.

• Shadowed senior team members to learn all related jobs.

• Maintained high levels of efficiency during training by taking detailed notes and asking questions.

• Learned new materials, processes and programs quickly.