Alice Tasha Mufogo
Athens
Summary
Dynamic and results-oriented professional with proven expertise in customer service and strong multitasking, honed at different work places. Excelled in creating memorable guest experiences, boosting customer satisfaction, and fostering a positive work environment. Skilled in Microsoft Excel and active listening, adept at resolving complaints with empathy, significantly enhancing client retention and loyalty.
Developed exceptional customer service skills in fast-paced restaurant environment, seeking to transition into new field. Possesses strong abilities in communication and teamwork, along with knack for problem-solving. Aims to leverage these transferable skills to excel in new professional setting.
Overview
3
3
years of professional experience
Work History
Waitress
Lekka Hotel and Spa
05.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Bartender
Marmari Palace Hotel
05.2022 - 10.2022
- Served high customer volumes during work shifts
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
Education
Bachelor of Science - Applied Psychology
University of Derby
United Kingdom10-2026
No Degree - Modern Greek Language
School of Modern Greek Language
Athens06-2021
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Time management
- Listening skills
Hobies
Reading and listening to music.
Languages
English
Native language
Swahili
Advanced
C1
Greek
Elementary
A2
Timeline
Waitress
Lekka Hotel and Spa
05.2023 - Current
Bartender
Marmari Palace Hotel
05.2022 - 10.2022
Bachelor of Science - Applied Psychology
University of Derby
No Degree - Modern Greek Language
School of Modern Greek Language
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