Alissavaki Charikleia
Chania
Summary
A dedicated and hardworking professional with a strong background in customer service, honed through extensive server experience. Passionate about transitioning into a new field, where I can leverage my academic knowledge in Social Work and Cognitive Behavioral Therapy (CBT) alongside my communication skills to contribute to a company’s success. Eager to apply my expertise in human interaction, problem-solving, and emotional intelligence in a human resources role or any position that values interpersonal skills and employee well-being.
Overview
4
4
years of professional experience
Work History
Server
Young Hearts
11.2022 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Tita Mpriki
03.2022 - 11.2022
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Maintained accurate financial transactions and tip distribution, ensuring transparency and fairness among staff.
Server
Kahlua Beach Club
04.2021 - 10.2021
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Served food and beverages promptly with focused attention to customer needs.
Secretary
Palmos GYM CLUB
04.2020 - 10.2020
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
Education
Bachelor of Social Work - Social Work
Hellenic Mediterranean University
Greece11-2024
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Memory retention
- Team collaboration
- Sales techniques
- Problem-solving
- Advanced communication skills
Languages
Greek
Native language
English
Advanced
C1
Timeline
Server
Young Hearts
11.2022 - 03.2024
Server
Tita Mpriki
03.2022 - 11.2022
Server
Kahlua Beach Club
04.2021 - 10.2021
Secretary
Palmos GYM CLUB
04.2020 - 10.2020
Bachelor of Social Work - Social Work
Hellenic Mediterranean University
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