Altea Louzi

• Assisted in coordinating and managing transportation logistics for travelers, ensuring seamless transfer experiences.
• Communicated with transport providers to schedule and monitor vehicle availability and ensure timely arrivals.
• Provided excellent customer service by addressing inquiries and resolving issues related to transfers and travel arrangements.
• Supported the development of efficient routes, optimizing travel times and costs for customers.
• Maintained accurate records of transfer bookings and collaborated with team members to enhance operational efficiency.

• Handled telephone support , providing prompt and professional assistance to customer inquiries and issues.
• Managed email correspondence , ensuring timely responses and effective communication with clients and suppliers.
• Delivered excellent customer service, addressing client needs and ensuring satisfaction with services or products.
• Responsible for invoice entries , accurately recording and organizing financial documents in the company's system.
• Managed approximately 70 incoming calls, emails and faxes per day from customers.

• Opened and closed the store, managing cash registers and preparing daily sales reports.
• Handled customer complaints and ensured a smooth operation during peak hours, maintaining a positive shopping environment.
• Trained and supervised cashiers and junior staff, ensuring compliance with store policies and high standards of customer service.

Provided excellent customer service by assisting customers in selecting products and answering their questions.

Processed transactions efficiently, handling cash and card payments.

Maintained the store's appearance by organizing merchandise and ensuring displays were visually appealing.