Amalia Papoulia
London
Summary
A passionate and dedicated graduate of a BA (Hons) in Acting and Performance, with experience in customer-service and administrative roles providing exceptional service in fast-paced environments. . My studies in theatre and film, combined with previous professional experience, have assisted me develop attention to detail and strong decision-making skills to manage multiple, concurrent tasks, as well as thrive in team or individual projects.
Overview
3
3
years of professional experience
Work History
Secretary's Assistant
Soservice
07.2023 - Current
- Performing office duties, such as answering phones, liaising with clients, or running errands.
- Facilitating communication between management and personnel.
- Overseeing and interpreting company's administrative policies and procedures.
- Managing daily office operations and maintaining an organized work environment.
Assistant Manager
Nelson Arms
05.2022 - 07.2023
- Supported and supervised the front-of-house team by implementing duties of bartending and waitressing.
- Trained personnel in equipment maintenance.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Student Ambassador
University for the Creative Arts
01.2022 - 07.2023
- Evaluated prospective students' performances during auditions to help the director make decisions about unconditional offers.
- Held and participated in workshops, as well as read with auditionees.
- Led campus tours for prospective students every semester.
- Interacted with university, prospective students and parents during tours and student visit days, answering questions, and providing insight.
- Assisted admissions office in hosting campus overnight visits to drive engagement.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
- Collaborated with other departments to promote student engagement.
Administrative Assistant
Strugato
04.2020 - 01.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Education
Bachelor of Arts - Acting And Performance
University For The Creative Arts
Farnham, England 07.2023
High School Diploma -
First General Lyceum of Rafina
Rafina, Greece 06.2020
Skills
- Multi-tasking
- Problem Solving
- Time management
- Curiosity & Positivity
- Patience & Discipline
- Adaptability & Fast Learning
- Leadership & Responsibility
- Communication Skills
- Thrive in high-stress environments
Languages
Greek
Native language
English
Beginner
A1
Italian
Beginner
A1
Timeline
Secretary's Assistant
Soservice
07.2023 - Current
Assistant Manager
Nelson Arms
05.2022 - 07.2023
Student Ambassador
University for the Creative Arts
01.2022 - 07.2023
Administrative Assistant
Strugato
04.2020 - 01.2022
Bachelor of Arts - Acting And Performance
University For The Creative Arts
High School Diploma -
First General Lyceum of Rafina
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