Amalia Eleni Malamateniou
Hostess, Customer Service, Waitress, Cashier, Manager
Athens
Summary
With a proven track record, I excel in client relationship management and typography, enhancing customer experiences and operational aesthetics. Skilled in conflict resolution and design, I've significantly improved guest satisfaction and visual communication, showcasing my ability to lead and innovate in fast-paced environments.
Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Overview
6
6
years of professional experience
1
1
Language
Work History
Restaurant Manager, Hostess & Customer Service
Okreblue Yoga Retreat Center
05.2024 - 09.2024
- Managed restaurant operations, ensuring smooth service and guest satisfaction during retreats.
- Supervised staff and provided guidance on customer service best practices.
- Welcomed guests, managed reservations, and ensured a positive dining experience.
- Oversaw daily sales, cash handling, and financial accuracy.
- Coordinated with kitchen staff to streamline service and meet customer needs.
Waitress, Hostess & Customer Service
Blue Oyster
04.2023 - 11.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Welcomed guests, managed reservations, and ensured all guests were seated comfortably.
- Assisted with food and drink orders, ensuring accuracy and timely delivery.
- Managed customer inquiries and concerns with professionalism and a focus on satisfaction.
Customer Service,Waitress
Sardelaki Me Thea
11.2022 - 04.2023
- Delivered exceptional service in a high-demand, upscale restaurant setting.
- Assisted customers with menu selections and addressed concerns to ensure an outstanding dining experience.
- Managed multi-table service during peak hours, maintaining efficiency and a positive guest experience.
Hostess, Reservation Mnager, Waitres, Cashier
Blue Oyster
04.2022 - 11.2022
- Provided excellent customer service in a fast-paced restaurant environment.
- Welcomed guests, managed reservations, and ensured all guests were seated comfortably.
- Assisted with food and drink orders, ensuring accuracy and timely delivery.
- Managed customer inquiries and concerns with professionalism and a focus on satisfaction.
- Managed daily transactions and ensured accurate cash handling.
Sales, Cashier, Organizer & Customer Service
Bit of Salt
04.2021 - 11.2021
- Assisted customers with product selection, ensuring a personalized and positive shopping experience.
- Managed cash register, processed transactions, and balanced the till at the end of each shift.
- Helped organize inventory and ensured the store was always well-stocked and visually appealing.
- Provided customer support, addressing queries and resolving issues promptly.
Sales, Cashier, Orginizer & Customer Service
Bit of Salt
04.2020 - 10.2020
- Delivered top-tier customer service, assisting with both sales and inquiries.
- Managed daily transactions and ensured accurate cash handling.
- Maintained store organization, including inventory management and stock replenishment.
- Supported promotional activities and helped to increase store visibility and customer satisfaction.
Restaurant Manager, Hostess & Customer Service
Okreblue Yoga Retreat
04.2019 - 11.2019
- Managed daily operations and supervised restaurant staff.
- Ensured excellent guest service, from seating guests to addressing any concerns.
- Collaborated with kitchen staff to deliver timely and high-quality service.
- Handled reservations, guest inquiries, and customer complaints professionally.
Customer Service
Sousouro Cafe
05.2018 - 10.2018
- Provided front-line customer service, ensuring a welcoming atmosphere for cafe guests.
- Managed guest orders, served food and drinks, and maintained cleanliness of the dining area.
- Ensured excellent service quality through proactive communication and quick problem-solving.
Skills
Client Relationship Management
Customer Service Excellence
Problem-Solving & Conflict Resolution
Communication (Written & Verbal)
Time Management & Organization
Typography (Font selection, layout, design for print and digital media)
Transcription (Listening to audio files, typing out transcriptions accurately)
Attention to Detail (Proofreading and editing)
Timeline
Restaurant Manager, Hostess & Customer Service
Okreblue Yoga Retreat Center
05.2024 - 09.2024
Waitress, Hostess & Customer Service
Blue Oyster
04.2023 - 11.2023
Customer Service,Waitress
Sardelaki Me Thea
11.2022 - 04.2023
Hostess, Reservation Mnager, Waitres, Cashier
Blue Oyster
04.2022 - 11.2022
Sales, Cashier, Organizer & Customer Service
Bit of Salt
04.2021 - 11.2021
Sales, Cashier, Orginizer & Customer Service
Bit of Salt
04.2020 - 10.2020
Restaurant Manager, Hostess & Customer Service
Okreblue Yoga Retreat
04.2019 - 11.2019
Customer Service
Sousouro Cafe
05.2018 - 10.2018