Salesforce CRM
Customer-focused professional with 5+ years of experience in customer service and luxury retail, specializing in complex case resolution, escalations, complaint handling, and client relations. Experienced in supporting customers across different environments, with strong communication, problem-solving, and conflict-resolution skills. Fluent in English and French, with additional Spanish and basic Greek.
De-escalation techniques
Assertiveness
Team building
Conflict mediation
Teamwork and collaboration
Customer service
Problem-solving skills
Time management
Multitasking Abilities
Computer skills
Calm under pressure
Salesforce CRM
Excel
Basketball
Interior Design
Fashion
Movies