Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Hi, I’m

Amine Madani

Customer Experience Specialist
Athens,I

Summary

Customer-focused professional with 5+ years of experience in customer service and luxury retail, specializing in complex case resolution, escalations, complaint handling, and client relations. Experienced in supporting customers across different environments, with strong communication, problem-solving, and conflict-resolution skills. Fluent in English and French, with additional Spanish and basic Greek.

Overview

4
Languages
7
years of professional experience

Work History

Teleperformance
Athens, Athens

Escalations and Resolution Specialist II
11.2023 - Current

Job overview

  • Resolved customer inquiries and complaints through effective communication and problem-solving skills.
  • Analyzed data to identify trends and improve service delivery processes.
  • Collaborated with cross-functional teams to enhance customer experience initiatives.
  • Documented resolutions in CRM systems, ensuring accuracy and compliance with company policies.
  • Implemented feedback mechanisms to gather insights for continuous process improvements.

Concentrix
Alg, Algiers

Customer Experience Specialist
03.2021 - 09.2023

Job overview

  • Assisted customers with general inquiries, requests, and account-related issues.
  • Provided accurate information and first-level troubleshooting.
  • Resolved customer concerns while maintaining high service standards.
  • Documented interactions and followed established customer service procedures.

Loewe

Luxury Client Advisor
06.2019 - 09.2020

Job overview

  • Delivered personalized service to high-end clients in a luxury retail environment.
  • Assisted clients with product selection, inquiries, and after-sales support.
  • Built strong client relationships and maintained high service standards.
  • Handled customer concerns professionally while representing the Loewe brand.

Education

University of Algiers 1
Algiers

Bachelor from Private Law
08-2022

Skills

De-escalation techniques

Assertiveness

Team building

Conflict mediation

Teamwork and collaboration

Customer service

Problem-solving skills

Time management

Multitasking Abilities

Computer skills

Calm under pressure

Software

Salesforce CRM

Excel

Interests

Basketball

Interior Design

Fashion

Movies

Timeline

Escalations and Resolution Specialist II

Teleperformance
11.2023 - Current

Customer Experience Specialist

Concentrix
03.2021 - 09.2023

Luxury Client Advisor

Loewe
06.2019 - 09.2020

University of Algiers 1

Bachelor from Private Law
Amine MadaniCustomer Experience Specialist