Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Interests
Timeline
Generic

Amira Boudhina

Customer Service Associate And IT Suport
Piraeus

Summary

Professional Teacher focused on maximizing student learning potential through diverse instructional strategies and classroom management techniques. Skilled lecturer, discussion facilitator and hands-on leader focused on student success. Excels at meeting and exceeding district standards. Successful English Teacher with expertise in building engaging lesson plans and communicating ideas to foster student comprehension. Expert in adapting course materials to meet established standards and individual academic capabilities. Well-versed in motivating students to meet learning objectives. Seasoned Customer Associate with Number years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Experienced Job Title with proven track record driving high customer satisfaction and creating positive customer experiences. Proficient in using various customer service software programs and offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.

Overview

11
11
years of professional experience
4
4
Certifications
3
3
Languages

Work History

english teacher

01.2013
  • In الامتياز kindergarten during 2 years

Handling
01.2012
  • Training in “Tunisair

02.2011
  • Training inside the telecommunication Center “Telecom”
  • October 2011: training in the centre of telecommunication “Telecom”.

IT Support Specialist

Teleperformance
Athens
08.2021 - Current

English teacher

01.2015 - 01.2016
  • In Tunisia Langues for 1 year.

Computer Programmer

Stream
Tunis
01.2012 - 02.2012

Education

Learning French

Institut Francais Robert le Sorbon

Master degree - Applied English

A diploma of Management - Information technology

private Institution INT

Baccalaureate Degree - undefined

English Test IELTS

IELTS
British Council
01.2023 - 01.2023

Skills

Computer skillsundefined

Accomplishments

  • AOUT2016_ AVRIL 2017: customer service (sale, support) within a call center
  • PROJECT : Orange
  • Mai 2017_ Janvier 2018 : customer service associate within Directlines
  • PROJECT : Fibre Optique FTTH
  • From 29 January 2018 till August 2021 customer service associate within eureka24
  • PROJECT: customer service associate Technical support level 1 Technical support level 2
  • From August 2021 till now customer service associate within Teleperformance Greece
  • PROJECT:
  • Apple
  • Scalable Capital.

Certification

English : Advanced

Additional Information

U have been in Greece since 2021 as a permanenr resident

I work wuthhn Teleperformance in Greece

Married with Mechanical Engineer

Interests

I love interacting with people

Dealing with others

Team player

Hard worker

Motivated

Focus on challenging

Timeline

English Test IELTS

IELTS
01.2023 - 01.2023

IT Support Specialist

Teleperformance
08.2021 - Current

English teacher

01.2015 - 01.2016

english teacher

01.2013

Computer Programmer

Stream
01.2012 - 02.2012

Handling
01.2012

02.2011

Learning French

Institut Francais Robert le Sorbon

Master degree - Applied English

A diploma of Management - Information technology

private Institution INT

Baccalaureate Degree - undefined

Amira BoudhinaCustomer Service Associate And IT Suport