Ana Arventi

Client-facing delivery role running discovery-to-launch web projects while coordinating design/dev/content/SEO workstreams.

• Turned messy requests into clear scope and requirements (pages, CMS structure, tracking), so everyone aligned on what “done” means before build starts.
• Built simple project plans and priorities, kept weekly momentum, and handled changes by explaining trade-offs and agreeing a realistic path forward.
• Stayed the main point of contact for clarifications—translated developer language into client language and kept expectations clean on both sides.
• Coordinated launch readiness (QA, redirects, approvals, rollback plan) and ensured smooth handover.
• Troubleshot delivery blockers with the team (including integrations when needed), choosing practical fixes that protected timeline and user experience.
• Delivered 35 projects (2024–2025), typically 2–6 weeks end-to-end.

Owned telecom partner accounts across EMEA, balancing relationship growth with service quality, SLA delivery, and commercial outcomes.

• Managed 35 partners across 13 countries (national telecoms + wholesale); maintained relationship cadence, performance reviews, and next-step plans.
• Supported partner portfolio generating €7–9k/month revenue, keeping traffic stable through day-to-day execution and commercial alignment.
• Reduced technical escalations by 15% through tighter SLA monitoring, earlier follow-ups, and clearer internal coordination on ownership and timelines.
• Worked “swap” deal structures to protect long-term partnerships—balanced margin across destinations to hit QBR goals without losing trust or traffic.
• Translated partner requirements (“best quality route at best price”) into workable internal actions: route expectations, feasibility constraints, and service commitments.
• Built pipeline through conferences and targeted outreach, qualifying new partners and progressing initial negotiations and onboarding steps.

Optimized routing decisions based on quality, supplier reliability, and market pricing in a fast-moving VoIP environment.

• Improved ASR/ACD on key African routes by auditing supplier performance and introducing more reliable options.
• Increased margin by 5% on specific destinations through smarter supplier selection and routing strategy.
• Monitored market rates daily and adjusted pricing to stay competitive while protecting the business from sudden rate spikes.
• Balanced quality vs. cost decisions under pressure, keeping service stable and partner confidence intact.

Supported network availability and capacity monitoring in a high-demand enterprise environment with strict operational discipline.

• Monitored availability/capacity indicators and escalated risks early to prevent service impact.
• Supported incident investigations and cross-team coordination, helping restore stability and documenting outcomes clearly.
• Contributed to continuous improvement work around monitoring, reporting, and operational readiness.
• Analyzed capacity requirements to optimize resource allocation and ensure operational efficiency.
• Developed and implemented capacity management strategies to enhance service delivery across departments.
• Collaborated with cross-functional teams to identify bottlenecks and propose effective solutions.